As a Technical Lead Site Reliability Engineer you will optimize and maintain infrastructure lead a team automate processes manage CI capabilities and enhance operational efficiency.

Company Description
Veza is the pioneer in identity security purpose-built to answer the fundamental question enterprises face: who can and should take what action on what data. Veza's Access Graph platform maps an organization's entire identity ecosystem across users groups roles policies permissions and resources providing deep visibility and control over human non-human and agentic identities across SaaS cloud on-prem and custom applications. With over 30 billion access permissions under management global enterprises including Blackstone Expedia and Wynn Resorts trust Veza to manage privileged access monitoring non-human identity security access entitlement management and next-generation identity governance.
Founded in 2020 and headquartered in Redwood City California Veza is now part of the ServiceNow family with the acquisition closing in March 2026. The combination brings together Veza's AI-native Access Graph with ServiceNow's AI Control Tower and agentic workflows enabling organizations to enforce end-to-end identity security rooted in the principle of least privilege across applications data cloud environments and AI agents. For engineers joining Veza today this means the scale and resources of an enterprise platform company with the product velocity and mission-driven focus of a security innovator at a pivotal moment in the industry.
Job Description
We are seeking a Technical Lead Site Reliability Engineer to drive reliability and optimize our expanding infrastructure. You'll work cross-functionally to create alignment and deliver results alongside builders who have helped to shape the success of companies such as Google Okta AWS Snowflake.
We are looking for someone with experience leading small teams and has a technical leadership mindset as we grow the team. We are building the next generation data security platform for the multi-cloud era - will you join us?
You will:
As the technical lead of the Site Reliability Engineering team you will wear many hats but core responsibilities will include:

• Hands on role helping lead a team to keep all services and other production systems running smoothly
• Prepare evaluate and maintain tools supporting and processing automation for SaaS product release
• Design manage execute tools and build scripts to automate the process of creating different product packages
• Work on tooling for CI and the build system
• Improve the operation processes for deployments and upgrades
• Work closely with the Platform team maintaining the software delivery pipeline
• Implement and manage Continuous Integrations capability
• Develop dashboards to quantify the efficiency of internal processes continuously
• Document processes for support and create maintain and execute run-books for identified situations
• Participate in an on-call rotation where you will both respond to and command incidents

Qualifications

• Experience:
• 12+ years of experience in Site Reliability Engineering
• 3+ years experience working with cloud platform and cloud automation tools especially in AWS
• Experience and interest in SRE leadership
• Strong experience with Kubernetes Linux AWS networking(VPC) and Terraform
• Experience with the GitOps model for deployment
• Familiarity with distributed version control
• Other:
• Bazel and Helm experience a plus
• Understanding of software configuration best practices
• Ability to wear multiple hats in a fast-paced environmentHands-on "can do" attitude and a bias for action
• Low ego and high intellectual curiosity

For positions in this location we offer a base pay of $165500 - $289600 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
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Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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