Technical Lead - Software Services

Technical Lead – Software Services

To support our significant growth, Lucas is currently seeking an additional Technical Lead for our expanding Software Services Team. The Technical Lead holds an important leadership role within the organization. This position interacts with a number of business units, including Project Management, Product Management, Engineering, and Sales.

Position Description

• Oversees Lucas’ 24/7/365 software services department providing post-implementation customer support by addressing production outage issues, detecting and diagnosing problems, offering technical advice and disseminating information to customers and staff.
• Provides guidance to team members responsible for 1st line troubleshooting.
• Provides assistance to on-call staff members as required.
• Leads software services group to ensure customer satisfaction is achieved; results are monitored; and process compliance is met in accordance with established policies and procedures.
• Strives to improve software quality by suggesting and implementing changes when necessary.
• Solicits feedback from customer base and provides input to product group on new features and functionality.
• Provides feedback to other associates regarding training best practices.
• Trains and mentors department staff to maintain high-quality software standards.
• Works with customers to specify, quote, design and code customer product enhancements.
• Performs programming and implementation of customer-specific enhancement requests as appropriate to be executed within the software services department.
• Identifies new business opportunities within existing customers.
• Proactively develops and maintains customer relationships, visits operational sites as appropriate, benchmarks best practices and analyzes information to facilitate department effectiveness and efficiency.

Minimum Qualifications

• Bachelor degree in Computer Science, Software Engineering or similar technical degree, or possess equivalent experience
• 5+ years of experience in a related field such as programming, technical customer support, or QA
• Solid working knowledge of, or debugging experience in OOP, preferably C#.NET
• Experience and practice in T-SQL (preferably MS SQL Server) with experience in writing and debugging stored procedures
• General understanding of SQL Server maintenance and basic administration
• Knowledge of Microsoft Operating Systems and server administration
• Excellent communication skills including the ability to relate to both high-level IT personnel and end users
• Strong problem solving skills
• Ability to work and multi-task in a fast-paced environment

Preferred Qualifications

• Some prior technical leadership experience
• Understanding of Microsoft IIS and FTP
• Familiarity with Microsoft Team Foundation Server, Git
• Familiarity with TCP/IP and wireless networking and troubleshooting
• Experience with socket communications and client/server architecture

About Us

Lucas Systems helps companies transform their distribution center operations and continuously adapt to changing market dynamics. We dramatically increase worker productivity, operational agility, accuracy, and reduce the need for labor. Lucas solutions are built on 23-plus years of deep process expertise and smart software using AI-based optimization technologies. Our solutions feature Jennifer, the brain, voice, and orchestration engine that drives performance improvement gains. We help customers make the smartest moves at the lowest cost with Jennifer.

Founded in 1998, Lucas is a growing and consistently profitable organization with an expanding global customer base and offices in North America and Europe. We offer a dynamic, collaborative, innovative and entrepreneurial work environment that continues to create opportunities for both personal and professional growth for high-performing individuals throughout the United States and Europe.