Technical Lead, Support Operations- SAP

What You’ll Do

● Customer Communication

o Communicate with technical experts to explain the critical issue(s) and solutions for implementation and break fix related questions

o Drive Customer Satisfaction through timely & quality communication for any critical situation where advanced support is needed

● Troubleshooting Skills 

o Troubleshooting of customer reported incidents and system alerts in the areas of Application Access Governance domain expertise

o Identify, debug and troubleshoot break fix issues for quick resolution

o Provide technical analysis for incidents, resolution, and root cause analysis for the incidents

o Respond and resolve issues within agreed service levels

● Collaboration & Knowledge Sharing

o Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures

o Mentor and train other team members with tech solutions

WHAT YOU BRING

● 7-10 years hands-on experience in managing SAP Security Roles, SAP Role Management & Maintenance or Oracle ERP or any ERP Products

● Extensive hands-on experience in debugging issues with ERP products

● Understanding of Segregation of Duties

● Working with internal auditors on providing Security SOX Support.

● Experience in the SAP GRC Access Control module

● Understanding of Segregation of Duties (SoD) concepts

● Knowledge of transportation concepts in SAP

● Experience with at least one full SAP, Oracle or third-party governance systems GRC implementation

End Point exposure/knowledge:

● Knowledge of users and access tables in the SAP security model or Oracle Security Model

● Exposure to managing the audit data in SAP or Oracle

● Exposure to GRC implementation with SAP, Oracle or third-party governance systems

● Develop and maintain documentation for SAP Role Management best practices.

● Excellent understanding of Segregation of Duties, SOD Rulesets, Risks and Mitigating Controls

● Management and Maintenance of SOD Rulesets will be an added advantage

● Developing security role administration processes

● Designing roles for business and basis users

● Working with internal audit resources

● Ensuring compliance with security policies and control sets

● Performing research to develop expertise in SAP GRC, Oracle or third-party governance systems security functionality

● Leading the development of SAP GRC, Oracle or third-party governance projects

Preferred qualifications

● Bachelor's degree in information systems, computer science, business administration, or a related field

● SAP Certification in GRC modules a plus