Technical Leader - CX Service Provider

What You'll Do
The Technical Leader Consulting Engineer is a senior Leader among a group of largely senior consultants. They are an integral part of the Customer Experience (CX) team delivering Business Critical Services to our customers, but also a mentor, inovation and initiative leader, with a pulse on the direction the customer is heading and how Cisco Services and the supporting team can get them there. Business Critical Services combines the power of Cisco Analytics and Knowledge with the best in class technical expertise and consulting to drive value, innovation, and adoption in our customer's network. Helping them to reduce risk, drive innovation, and maximize their network to meet business objectives. You will be the customer's trusted advisor and subject matter expert helping the customer understand their network, how to reduce risks, and take advantage of the technology, and convey delivery best practices, senior level peer review and input to other Consulting Engineers. You will work with Cisco Engineering to advocate for innovation for your customer, and as a liaison share what is part of a potential roadmap with your customers to help them be on the cutting edge of innovation.
Who You'll Work With
Our team supports a Tier 1 global Service Provider and as a Consulting Engineer, you will report directly into the Customer Experience Delivery Team. You will partner with a team of other talented Consulting Engineers, Project Managers, and Delivery leaders passionate about our Customer's Success and showing them the value Cisco brings to their business.
Who you Are
You are a CONSULTANT (Yes in "ALL CAPS") you have strong advisory, consulting and interpersonal skills coupled with deep technology skills in Cisco Routing and Switching platforms, in addition to, Datacenter platforms. You will be "Cisco's face to the customer", working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments. You are a creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues and urgent customer demands.
Roles & Responsibilities:
Be a guiding force for other Consulting Engineers in the area of technology direction, skills development and alignment in anticipation of customer growth and technology needs.
Align and drive focused work with customer's business strategy and objectives.
Present and articulate to executives and individual contributors, the status and business value of CX Consulting and Business Critical Services on a regular basis
Engage cross-functional Cisco resources to ensure comprehensive, coordinated, and unified support experience
Drives architectural, design and integration engineering for complex network infrastructure solutions.
Assists customers in analyzing and adopting best practices for configuration, software lifecycle management, network health, and security.
Builds and maintain consultative / trusted advisor relationship with clients
Performs problem analysis and acts as technical specialist for the complex deployments and provides highest-level crisis management.
Solve complex, multi-functional technical issues that cross boundaries over many disparate products technologies.
Leads while contributing in the development and improvement of service offerings and delivery collateral.
Develop internal relationships with the Cisco Business Units and Development Engineers to further customer specific issues
Training and mentoring other Consulting Engineers
Desired Education, Skills, and Certifications
Typically requires BS, CS, University degree or equivalent plus 10+ years experience in network engineering or telecommunications support environment.
CCIE in Route & Switch; Service Provider; or Data Center Technologies - Required
Must have expert Network design skills, with strong knowledge of networking at tier1 service provider scale.
Cisco IOS-XR, NX-OS, IOS-XE and IOS Software. SP Routing Platforms: CRS, ASR9K, Nexus, NCS other Cisco Routing & Switching Platforms, IP Routing, Internetworking, MPLS, LAN Switching, VXLAN,
MPLS (L2/L3 VPN/VRF-Lite) and MPLS-TE, EVPN, BGP, ISIS, OSPF, EIGRP, inter-as routing, QoS, Ipv6, IP SLAs, RPVST+, MST, PIM, DMVPN, GETVPN, NetFlow, PfR
Scripting, Python, and/or Linux experience highly desired, working with structured and unstructured data sets.
Prior experience in Professional/Consulting Services.
In-depth knowledge of network management, network availability & capacity planning
Excellent communication skills to interact with and assist various levels within customer organization. Must have excellent written, oral communication and listening skills
Self-motivated with solid leadership and collaboration skills
Why Cisco
At Cisco, each person brings their unique talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people. We are inspiring leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco.

• We connect everything - people, process, data and things - and we use those connections to change our world for the better.
• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices.
• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.