Technical Management Task Lead

Overview

Silotech Group provides Advanced Cyber Solutions, Intelligence Solutions, Enterprise/Cloud IT Services and Products, and Managed IT/Security Services to Federal, State, and Commercial clients. We provide Federal Government and Commercial clients with customized, agile technical solutions focused on data, enterprise platforms, service engagement, and customer workforce development through trust-driven and collaborative relationships. Our vision is to help customers achieve their most challenging goals by unifying innovation, integrity, and exemplary services and products.

Silotech Group is seeking a Technical Management Task Lead. The Technical Management Task Lead will be responsible for providing senior level technical direction, engineering knowledge and planning for IT network support activities and leading technical teams to ensure compliance with project requirements and objectives.

Location

• JBSA-Fort Sam Houston, TX

Clearance Requirements

• Active Top Secret Security Clearance

Essential Role and Responsibilities

• Supervising complex operations that involve two or more additional functional areas, such as, but not limited to, network operations, systems security, systems software support, and production support activities.
• Perform a variety of systems engineering, maintenance, and testing tasks and activities that are broad in nature and are concerned with major systems design, integration, and implementation, including personnel, hardware, software, budgetary, and support facilities and/or equipment.
• Provide technical guidance for directing and monitoring NIPRNET and SIPRNET information system operations to include designing, building and implementing network systems.
• Provide quality control review and the evaluation of new and existing software products.
• Provide technical guidance for directing and monitoring laaS, PaaS, and SaaS implementations and operations.
• Monitor complex technical control facility hardware and software. Contractor shall be able to interface with other IT technical personnel, users, and vendor support service groups to ensure escalation to a point of problem resolution is reached during outages or periods of degraded system performance.
• Direct compilation of records and reports concerning network operations and maintenance, troubleshoot network performance issues, analyze network traffic and provide capacity planning solutions.
• Manage testing, installation, and support of network communications, including LAN/MAN/WAN systems in support of large-scale systems projects.
• Perform system-level design and configuration of products including determination of software, hardware, OS, and other platform specifications for on-premises, IaaS, PaaS, and SaaS implementations.
• Provide assistance and oversight for all NIPRNET and SIPRNET information systems operations activities, including computer and telecommunications/ communications operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and/or web strategy and operations.
• The contractor shall have the ability to supervise all contract personnel engaged in the operation and support of network facilities, including all communications equipment on various platforms in large scale or multi-shift operations.
• The contractor shall monitor and respond to hardware, software, network, and cloud problems through routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals). Standard response procedures include identification of a problem, notification of appropriate personnel, complete troubleshooting or replacement procedures, and ensuring that notification of the appropriate personnel that the system(s) or equipment has returned to normal operations.
• The contractor shall utilize software and hardware tools and identify/diagnose complex problems and factors affecting network performance. Additionally, the contractor shall troubleshoot network systems when necessary and make improvements to the network. Improvements should focus on reliability, streamlining, and reducing outage or downtime of equipment, systems, and networks.
• The contractor shall coordinate with the Cyber Task Lead to implement any required system or network changes as directed by a Cyber Tasking Order (CTO), Information Assurance Vulnerability Management (IAVM) notice, or cyber security scan results.
• The contractor personnel shall support a variety of IT systems and deploy commercial of the shelf (COTS) and Government off the shelf (GOTS) technologies including Microsoft, Linux, networking NSA Type 1 encryption devices, VOIP, email, video teleconferencing, and common desktop productivity tools. Additionally, the contractor shall be familiar with elements, infrastructure, and service capabilities of the Defense Information Systems Agency (DISA).

Qualifications

Education

• Bachelor's degree is preferred.

Experience

• Minimum of 4 years' supervisory experience
• Detailed understanding of VMware Virtualization Technology with a proven track record of operating a VMware environment.
• Detailed understanding of the configuration, management, and use of security information and event management (SIEM) software, to include properly reacting to SIEM events. US Army North currently uses SPLUNK as its SIEM Tool.
• Experience managing the system vulnerability identification and resolution process to support network accreditation process.
• Have extensive router and switch management experience.
• Experience using the latest version of the following: Microsoft Operating Systems; Microsoft Office; Microsoft Teams; .NET; MS SQL Server; VMWARE, VCenter, ESX; MS Active Directory Admin; SAN Storage; NUTANIX; and Cisco products to include but not limited to switches, routers, ASA Firewalls, and intrusion prevention systems (IPS).

Certification

• DoD 8570.01-M IAT Level II certification