Technical Manager

• To monitor and control District service levels provided to customers via Work Control thereby ensuring that response time parameters are achieved.
• To monitor and control material usage, including van stock holding, and identify variances and take corrective action to ensure service targets are achieved.
• To monitor downtime parameters on all clients' equipment to ensure targets and contractual obligations are achieved.
• To attend and conduct regular internal and external account review meetings to discuss and resolve customer problems thereby providing customers with a high level of satisfaction.
• To monitor performance of all technical staff on an ongoing basis, identifying weaknesses or shortfalls in skills and to implement corrective actions.
• Handle after hours duties with regard to technical standby management.
• To counsel and appraise all direct reports on a regular basis, providing support, career guidance and development opportunities, creating a skilled and motivated workforce.
• Own and manage Customer Satisfaction
• Manage quality of service delivered including parts availability , knowledge transfer and Stores logistics
• Manage SLA issues to resolution
• Manage escalation process

QUALIFICATIONS, EXPERIENCE, & SKILLS: