Technical Manager Site Reliability Engineering

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

Software Engineer - Site Reliability Engineering (SRE) Technical Manager (Job Profile SW.006.M2)

Summary

Rockwell Automation is doing things never before possible. We connect the imaginations of people with the potential of technology to make the world more intelligent, more connected, and more productive.

We help the world work better and people work smarter and are looking for bright minds to make that happen. The makers, the forward thinkers, the problem solvers. That's where you come in.

As an SRE Technical Manager for Rockwell Automation, you will have the opportunity to design and develop industry-leading commercial software and applications for the cloud, known for its innovation and usability. You will work as part of a development team to balance various aspects of a project, so that we can build, test, and deploy software rapidly, productively, and reliably.

You will play an active role in all the stages of the development lifecycle and support your team throughout the process. You will also help ensure that developed products and deployments meet requirements and are within total quality management standards. This position will require you to collaborate with multiple, global, cross-functional teams.

When you join our software engineering group, you become part of a team that believes in knowledge sharing and collaboration and that is committed to using reliable and well-thought-out engineering practices and technology to overcome any challenges.

We are looking for someone who will effectively leverage and learn from a diverse set of technical backgrounds and opinions by fostering a team-oriented environment and the use of open and direct communications, honesty, and respect. The ideal candidate will also actively seek knowledge of new developments in the software engineering, computer engineering, and test automation fields and will identify and pursue career development and training opportunities.

What you will do

• Manage delivery of Team-Level Epics for the POM DevSecOps Team's SRE Engineers.
• Develop the current strategy for observability and logging across multiple platforms, including Kubernetes, Azure, and AWS.
• Develop the current strategy for Incident Response.
• Identify measurements and develop metrics and OKRs for the hosting platform, and drive improvements.
• Liaise with Customer Support, and Application teams.
• Develop a follow-the-sun monitoring practice which includes application development teams, and fosters empathy.
• Champion adoption of new SRE practices across the enterprise.
• Develop the FinOps practices to realize savings and track individual application/service costs.
• Work with Product and Technical Managers to develop FinOps to customer and organization costs.
• Productize the SRE practice for internal customers adopting the hosting platform.
• Provide technical guidance and educate the Rockwell Automation community members in Site-Reliability Engineering.
• Maintain day-to-day management and administration of projects.
• Document and design various processes; update and automate existing processes.
• Improve application and infrastructure development and deployment.
• Follow all best practices and procedures as established by the company.
• Builds relationships and interacts with peers to ensure assigned tasks are prioritized appropriately.
• Actively seeks knowledge of new developments in the software engineering, computer engineering, security engineering, and software testing fields.
• Thinks outside the box and is willing to research and explore new avenues to overcome obstacles by utilizing the latest technologies and standards.

Minimal qualifications

• Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent.
• At least 3 years of experience in a software product development environment.
• Experience of developing and managing an SRE practice and Operations Center.

Preferred qualifications

• Customer facing operations on Cloud, Mobile, and IIoT platforms.
• Proficiency in scripting languages like JavaScript, Python, PowerShell, and BASH.
• Experience with cloud services like AWS or Microsoft Azure.
• Experience of observability and logging solutions, including Azure Data Explorer, Azure Log Analytics, Azure Application Insights, and DataDog.
• Experience with software infrastructure management including Helm, FluxCD, and Terraform.
• Knowledge of software and deployment test methodologies and automated test tools.
• Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, testing, and operations.
• Software development on both Windows and Linux.
• Experience in communicating with users, other technical teams, and management to collect requirements, describe software product features, and technical designs.
• Good interpersonal and English communication (verbal and written)

Who we are

We are a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and more sustainable. Headquartered in Milwaukee, Wisconsin, we employ approximately 23,000 problem solvers dedicated to our customers in more than 100 countries.

EEO Statement

Rockwell Automation is an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7427.

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.