Technical Onboarding Manager

• Manage the technical onboarding for all assigned new Mission Cloud customers; lead onboarding meetings project manage the onboarding process and act as the main contact for customers
• Understand AWS Cloud Technologies and how they are delivered through Mission Cloud
• Work across Mission Cloud teams including Customer Success Service Delivery and Sales to ensure the highest quality onboarding experience for customers
• Review customer contracts service level agreement requirements and deliverables and ensure service implementation aligns with contract requirements
• Gather technical requirements from customers including new and existing AWS account details and configurations
• Educate customers on current technologies Mission Cloud services and industry best practices

• Experience working in a technical Customer Support Implementation or Onboarding role 
• Ability to work in a project management role
• Ability to work with public cloud preferably with AWS
• Ability to communicate regularly with customers over phone or video conference and email
• Ability to work with contracts and understand service level agreements
• Ability to manage multiple customer onboarding's at one time (Example: 10+ Clients)
• Ability to work in a fast paced evolving environment
• AWS Cloud Practitioner certification (required after 1 year of employment at Mission Cloud)

What We Do

Mission Cloud Services a CDW company is a leading AWS Premier Tier Services Partner and Cloud Managed Services Provider. Through its dedicated team of expert cloud operations professionals cloud analysts and solutions architects Mission delivers a comprehensive and differentiated suite of agile cloud services designed to help businesses migrate manage modernize and optimize their AWS cloud environments facilitating continuous improvement and delivery across your entire cloud journey. We believe that the cloud is the greatest business transformation tool of our time capable of turning an unrealistic or impractical goal into an achievable reality. Our job is to provide the expertise resources and strategic insight you need to transform your cloud infrastructure and your business.

Why Work With Us

Mission is a 100% distributed team with distributed team benefits so every employee has the opportunity to work in an environment that is conducive to productivity and engagement. We rely on our core values to make decisions give feedback and recognition and to evaluate whether potential new team members are aligned with our culture.

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