Technical Onboarding Specialist (Contractor)

A pioneer in K-12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 10 million students in all 50 states. For more information, visit amplify.com.
The Technical Onboarding Specialist (Contractor) manages and monitors the on-boarding and support of customers implementing various Amplify products into their technological and curricular infrastructure.
Our ideal candidate has prior customer service and being technically-savvy is a must. We're looking for strong teammates who love collaboration, welcome feedback and who are quick, eager and confident when learning new things. Because we're so fond of our customers, it's also important that we find a person who's a strong and personable communicator and able to convey personality and helpfulness over the phone and through email.
Responsibilities:

• Operate with understanding, active listening, persistence, compassion and understanding to customers and partners alike.
• Coordinate multiple aspects of new and existing customer set-up structure including how they will share enrollment data and how they will access the digital products.
• Maintain consistent and clear communication with the customer and internal teams to ensure a successful launch and delivery
• Managing customer data and monitoring data transfers to ensure safety of PII and data compatibility.
• Coordinate with internal and external teams to confirm and achieve timelines for implementation
• Provide ongoing support for customers after the initial launch is completed to include troubleshooting and product guidance.
• Analyze, interpret, prioritize, and communicate information in a fast-paced environment
• Understand the customers long-term technical implementation success criteria and timeline and be able to communicate that in writing clearly for all teams working with that customer
• Know the latest with our data systems information, changes, and updates.
• Displays a deep technical and analytical skills with good attention to detail
• Ability to research technical issues, and provide solutions for a variety of implementation structures.
• Ability to adapt to changes in a fast paced environment

Basic Qualifications:

• Associates degree or 2 years experience providing support in a IT/Help Desk Support environment
• Experience using MS Office suite, Google Apps
• Organizational and project management skills
• Knowledgeable about the application of technology in the K-12 classroom
• Ability to prioritize project deadlines and tasks.
• Information management and problem-solving skills.
• Strong customer service skills.
• Operate with ownership, be a self-starter, and have a good attention to detail

Preferred Qualifications:

• SalesForce, JIRA, CRM and Student Information System or similar database experience.
• ITIL, ITSM
• Intercom, Clever, Classlink
• Basic spreadsheet skills including working with .CSV formatted files

Compensation:
The hourly rate range for this role is $25.00-$31.25.
We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.
Amplify Education, Inc. is an E-Verify participant.