Technical Operations Associate, SudoScan

Sudoscan is a leading technological innovator in healthcare that aims to provide patients and medical providers with one of the simplest ways to detect small fiber neuropathy. Sudoscan is a user-friendly, non-invasive technology that stimulates sweat glands to assess small nerve fibers. Through this assessment, Sudoscan gives medical professionals a deeper understanding of neuropathy that helps them improve patient outcomes.

Sudoscan technology utilizes low voltage electrical currents sent through the palms and feet to assess sweat functioning. Testing sweat function allows us to assess the state of the nerve fibers in the peripheral system that control our sweat glands. Reduced sweat gland functioning can indicate that these nerve fibers have degenerated. These outcomes can be caused by small fiber neuropathy, a serious clinical condition.

The results obtained through Sudoscan have significant implications for neurology, diabetes, and oncology. Customized patient reports give clinicians reliable and specific information that can inform patient treatment plans.

Recently, Sudoscan was acquired by Withings, Inc. Withings creates medical-grade smart health devices. Withings and Sudoscan share a common goal of improving health outcomes through cutting-edge technology.

Who you are

We are seeking a flexible, technologically skilled employee to join us as an Operations Associate. You will be crucial in advancing Sudoscan through its current growth stage, with the opportunity to take on future leadership roles in this rapidly expanding company.

This is a dynamic position that gives you exposure to innovative tools and technology of the highest quality. You will play an integral role in the company's day to day functioning by executing all IT support, managing online sales systems, and repairing devices.

Through regular communication with customers on video and phone calls, you will help medical staff and professionals better understand the technical complexities of our products.

This role is well fit for someone who holds a "figure it out attitude" and approaches challenges head on. You will be expected to adapt to a wide variety of responsibilities and tasks that may come up throughout the day. Sudoscan is looking for an individual who is eager to learn and feels comfortable taking initiative on a diverse array of projects.

This role will be a hybrid position based out of San Diego County, CA.

Responsibilities

• Have a thorough understanding of Sudoscan products so you can manage all incoming technical support calls via phone and a remote help tool
• Track and manage all orders and inventory from the Sudoscan online store
• Perform service repairs on devices based on a thorough understanding of computers, electronics, and Sudoscan technology
• Troubleshoot and solve office IT issues
• Oversee online systems for sales including sales tools/software, marketing/campaigning software, VOIP systems, and CRMs
• Engage professionally on customer support calls to help people place orders and manage their online account
• Evolve with Sudoscan by understanding the future direction of the company and being willing to learn and grow with the company
• Be an important part of the Sudoscan demo process by clearly explaining all details and features of our device/software

Requirements

• 2 years of experience in IT/Tech help desk support
• Enthusiasm for Sudoscan's mission of creating easy-to-use technology that helps patients and medical providers detect small fiber neuropathy through sweat functioning assessments
• Deep understanding of system integration and connectivity between different platforms (websites, CRMs, etc)
• Proficiency in Windows
• Thorough knowledge of fundamental IT skills (understanding network functionality, setting up devices, etc)
• Familiarity with remote support tools
• Comfortable interacting daily with customers through both video and phone calls
• Ability to translate technical language into more easily understood concepts to communicate with clients
• Ability to be flexible and take on a wide variety of roles
• Entrepreneurial mindset; ability to be proactive and approach problems with creative solutions
• Confidence when working autonomously; strong sense of personal accountability
• Capable of lifting 30-50 pounds and engaging in physical labor such as assembling and packaging products
• Bachelor's Degree in IT or Computer Science or IT Certification

Benefits

• Health Care Plans (Medical, Dental & Vision). Including 2 100% employer paid medical options.
• Employer paid One Medical and Talkspace memberships
• 6% match Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness and Preventative Care Reimbursements
• Daily Lunch Stipends
• Employer funded HSAs
• Healthcare & Dependent Care FSA
• Employer funded Commuter FSA
• Bike-to-work benefit

Equal Opportunity at Withings

Withings Inc is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, education, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Withings Inc. celebrates the diversity of its expanding team.

Accommodations

If there is anything we can do to accommodate you to participate fully in the recruitment or interview process, please let us know