Technical Operations Manager

Company
Federal Reserve Bank of Chicago
Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire®, National Settlement Service (NSS), FedCash®, FedACH®, and Check Services. We are currently leading a strategic effort to transform FRFS to a national, enterprise-focused organization. Over time, FRFS will offer an increasingly integrated set of Federal Reserve payment services, incorporating the FedNowSM Service upon its market entry in 2023. Through our evolved structure, we will meet the needs of the marketplace for new products and services more quickly, we will seek to provide a more robust and unified customer experience across our financial service offerings, and we will create new career growth opportunities for FRFS staff.
We are seeking leaders to set the vision, strategy, values, and priorities that enable FRFS to achieve its mission. Our leaders must demonstrate a strategic, action-oriented mindset focused on intellectual curiosity, agility, accountability, and the ability to drive innovation through experimentation. To achieve our vision for a people-focused organization with a strong collaborative and innovative culture, we expect our leaders to champion an inclusive environment and demonstrate our values in how we work and interact with each other and our broader community.
Responsible for managing technical staff within the FedLine Operations team in the Federal Reserve Financial Services (FRFS). FedLine solutions are designed to be secure and resilient to support approximately $4 trillion/ day in payments transactions. FedLine provides critical payment and informational services to thousands of financial institutions. Serves as a technical manager responsible for the team which will implement and support FedLine solutions (both channels and applications). The FedLine solutions runs both on premise data centers and AWS cloud. The solutions will evolve to run in colo, cloud or SaaS. Understands each technical component of FedLine and how it impacts the business. In this role acts as an intermediary between the FedLine business areas and the IT providers that implement the technical solutions. Trains, supervises, establishes goals and provides guidance to staff. May make hiring recommendations and evaluate and/or provide feedback regarding staff performance. The level of work required is considered advanced and staff must be able to work under minimal supervision. This job does have direct reports.
Principal Duties and Responsibilities

• Participate in Bank wide and System wide initiatives as a representative of the Federal Reserve Financial Services (FRFS) and 7th District
• Manages technical resources in the design of the FedLine solutions that will support national financial services and other Federal Reserve solutions. The technical staff are a combination of system channel engineers and cloud engineers.
• Manages resources that identify gaps between the current and future desired state, and assist in the identification and development of solutions to close the gaps
• Manages subject matter expert in FedLine components
• Manages customer validation test of changes to the FedLine solutions
• Manages the documentation and communications of issues, solutions, and timelines to various stakeholders
• Manages customer side monitoring tools and leads technical operation outage events
• Manages customer calls for complex customer problems when escalated from customer support
• Manages the FedLine solutions and provides recommendations on improvements to resiliency and ways to reduce costs
• Researches and prepares time and cost estimates
• Prepares activity and progress reports
• Performs complex analyses and projections of financial, operational and statistical data
• Prepares written memos and reports on special projects; and provides editorial consultation
• Reviews Federal Reserve policy issues and the implications on the FedLine solutions
• Fills administrative responsibilities as follows: capital and expense budgets, audit interface, staff incentive development/monitoring, staff recognition/awards, staff education coordination
• Analyzes overall situational status, determines potential impact of problems, recommends appropriate actions, and provides updates to users and customers.

Your Background

• Bachelor's degree or equivalent experience as noted below, graduate degree preferred
• 7 to 10 plus years of direct technical work related experience with 2 or more years of leadership experience. Coursework and demonstrated expertise in areas of Computer Science, Engineering, Business Process Re-Engineering, Management Information Systems, Networks, Telecommunications, Human-Computer Interaction (HCI) Knowledge and Skills
• Independent thinking, objective analysis, and decision-making abilities
• Possesses and applies both specific and broad knowledge of principles, practices, and procedures within technical and business fields of specialization to the completion of assignments
• Excellent analytical capabilities with background in conducting industry, market and competitor analysis
• Subject matter expert in several of the following technical areas: PKI, LDAP, routers, firewalls, networking, Middleware solutions such as IBM Connect:Direct, IBM MQ, Axway SecureTransport Server), proxy solutions (Sterling Secure Proxy and Tivoli Access Manager) ,client side technologies (Axway SecureClient), various operating systems (Windows, Unix ,Linux), AWS cloud technologies and SaaS solutions (Salesforce)
• Advanced knowledge of IT testing methodologies, infrastructure testing, integration testing and industry-standard trends. Strong understanding of project management methodologies
• Ability to work with others in order to achieve a common goal, resolve conflicts and manage cross-functional and external relationships; ability to negotiate and influence without direct authority • Displayed leadership skills as exemplified by contributing to a positive work environment, helping to instill a 'sense of urgency' and to motivate others
• Advanced ability to solve problems by considering available information, prioritizing and making timely decisions; correlate data using standard business and technology tools and approaches, spot trends and apply sound security and risk management principles
• Experience in generating and presenting written and oral communications with all levels of stakeholders from various cross-functional and support staff to senior level executives. Ability to effectively communicate technical concepts in lay or business terms to non-technical or executive audiences

What we Offer

• Comprehensive benefits package includes medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit, onsite gym and subsidized cafeteria
• A learning environment with opportunities to gain new skills and grow your career Other

Requirements

• All Federal Reserve Bank of Chicago employees must be fully vaccinated against COVID-19, and receive a booster shot within 30 days of being eligible to do so, unless the Bank grants an accommodation based on medical condition or sincerely held religious belief.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take approximately two months to be completed. The screening covers areas such as education/employment verification, criminal history, credit history, and reaches out to your references and people that know you well.
• As a condition of employment, Federal Reserve Bank of Chicago employees must comply with the Bank's ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities, and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status. employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary.
Full Time / Part Time
Full time
Regular / Temporary
Regular
Job Exempt (Yes / No)
Yes
Job Category
Sales/Marketing
Work Shift
First (United States of America)
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
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