Technical Operations Manager

About Gigmo Solutions Pvt. Ltd.

Gigmo Solutions Pvt. Ltd is a young early-stage startup started by co-founders with combined global experience of 60+ years with a mission to fundamentally disrupt customer support industry through perfectly tuned symphony of Artificial Intelligence based conversational bots and Gig workers.

The Person

You demonstrate solid leadership and analytical skills, exhibit strong business acumen, as well as commitment to productivity. You are a self-starter, go-getter, proactive and have the ability to learn and perform in a fast-paced environment.

You are dynamic, result oriented and has the ability to drive results through others, possess strong analytical and negotiation skills and excellent process orientation.

Role

· Creating strategies with senior management and develop policies that will correlate with the organization goal.

· Implementing effective processes and standards.

· Work in collaboration with subordinate and senior management levels involving negotiations and influencing on significant matters

· Responsible for management of critical and complex changes wherever applicable

· Initiate and drive continuous service improvement plans

· Identification and communication of potential risks and dependencies in timely manner to stake holders

· Responsible for Performance management, Career development and retention of the team members

· Should have an innovative and transformational mindset to identify opportunities to optimize processes

Qualifications and Experience

· Graduate with minimum 8 years of Experience as operation head in Technical Support process.

· Should have good knowledge in MS office

Work Location/Shift Timings-Permanent work from home and you will be required to work in US Shift Timings

CTC- As per Industry Standards

Company Website-