Technical Operations Manager

We seek a Technical Operations Manager to ensure seamless communication and collaboration across its diverse departments, including Development, DevOps, SQA, Marketing, Sales, R&D, and HR. This role will involve understanding customized processes and tools, resolving inefficiencies, aligning teams, and optimizing workflows to drive organizational synergy.

Key Responsibilities:

1. Strategic Coordination:
• Act as the central operational strategist for all group companies, ensuring alignment of goals and workflows.
• Collaboration with the department leads to bridge gaps between technical and non-technical teams.
2. Process Optimization:
• Audit existing workflows, tools, and processes to identify and resolve inefficiencies.
• Develop cross-departmental frameworks that support scalability and adaptability.
3. Communication Enhancement:
• Establish streamlined communication channels to improve information flow between teams and group companies.
• Organize regular cross-functional meetings to align teams on objectives and progress.
4. Conflict Resolution:
• Mediate conflicts between departments to maintain a productive work environment.
• Proactively address misalignments in inter-departmental or inter-company collaborations.
5. Operational Reporting:
• Generate comprehensive operational reports, highlighting performance metrics, bottlenecks, and strategic recommendations.
• Provide insights to leadership for data-driven decision-making.
6. Technology and Tools Management:
• Evaluate the effectiveness of existing tools and recommend upgrades or alternatives.
• Oversee the integration of new tools to enhance operational efficiency.
7. Team Enablement:
• Support department heads by providing guidance and resources to implement best practices.
• Conduct training sessions to align team members on optimized processes and tools.

• Experience: 3+ years in operational strategy, organizational alignment, or a similar leadership role in a complex organization.
• Skills: Proven ability to manage cross-functional teams and departments, resolve conflicts, and optimize workflows in both technical and non-technical environments.
• Technical Proficiency: Understanding of software development, DevOps, SQA, and tools used across marketing, sales, and HR teams.
• Education: Master’s degree in Business Administration, Operations, or a related field (preferred).
• Strategic thinker, excellent communicator, and highly organized.