Technical Operations Specialist

WHO WE ARE
Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers.
Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. We are based in Dallas, TX and also have offices in Austin, New York, Chicago, Portland, and Belfast.
If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you.
AFS has received a number of prestigious industry awards, including:

• 2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards
• 2021 Most Innovative Companies - presented by Fast Company
• 2021 Best API & Best Trading Technology - presented by Global Fintech Awards

ABOUT THIS ROLE
Position: Technical Operations Specialist
Responsibilities: Monitor and support daily batch processes (EST overnight) and triage/troubleshoot any production batch issues. Maintain internal SLAs for any overnight or start of day services. Manage upgrades and system optimization-related projects. Provision and implement environments and security access according to specifications. Support key operational business functions across different business units. Assist with internal initiatives such as maintaining documentation, contributing to the internal knowledge base, monitoring security, system use, cost savings and workloads using ticket system and tier 1 production incident support. Identify trends, or areas of opportunity for improvement and recommend improvements. Provide best practice recommendations and guiding governance of live internal systems in partnership with the Product/Development team. Position will be headquartered in Chicago, IL but is a telecommuting position, allowing for remote employment from various unanticipated worksites throughout the United States.
Educ./experience: Bachelor's degree or foreign education equivalent in Computer Science, Telecommunications Engineering, or a related field plus Two (2) years of post-baccalaureate experience as a Technical Operations Specialist or related position. Experience must include Linux OS troubleshooting skills and BASH/SH scripting; Cloud Technology platforms AWS, Azure, GCP; and design, develop and maintain PostgreSQL databases. Position will be headquartered in Chicago, IL but is a telecommuting position, allowing for remote employment from various unanticipated worksites throughout the United States.
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Our Rewards
We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.
Diversity, Equity, Inclusion, and Belonging (DEIB) Commitment
At Apex, we embrace diversity and are dedicated to creating an inclusive and equitable workplace. We value every team member's unique perspective and are committed to fostering a culture where everyone belongs. Join us in our mission to empower and celebrate individual differences.
Apex is committed to being an equal opportunity employer. We ensure that qualified applicants receive fair consideration for employment without discrimination based on sex, gender identity, gender expression, sexual orientation, race, color, natural or protective hairstyle, genetics, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We stand by this commitment to promote a diverse, equitable, and inclusive workforce.