Technical Ops Support

Job Description

• This is a 24x6 customer support team. Team members will be on rotation shift., covering support channels across, BNB Forum, Telegram group and Discord. 

• Strong understanding across BNB Chain ecosystem, including BSC, opBNB and BNB Greenfield.

• Hands on technical support. Analyst issue and provide solutions and suggestions. 

• Manage bot setup and optimization for all TechOps channels across, BNB Forum, Telegram group, Github and Discord. Experience in discord/telegram bots and blockchain development would be a plus.

• Research into cutting edge technologies(i.e. AI tooling) to automate and optimize processes. 

• Deliver a stellar customer experience(i.e. SLA)

• Understand customer needs and how to meet unique challenges and goals

• Seek product feedback and track usage/performance, driving our product roadmap

• Build and maintain ongoing relationships with multiple stakeholders, both internally and externally

• Partner with internal teams to drive long term solutions / product development decisions

• Work in a quick changing environment

Qualifications

• Candidate needs to be in the EU/US time zone. 

• Excellent English in both speaking and writing. (Mandarin would be a plus).

• Programming skills in javascript, typescript, golang, solidity, etc.

• Min 1+ years of experience in a technical support role. 

• Technical degree

• Strong analytical skills

• Ability to understand and troubleshoot complex technical issues

• Strong communication skills with internal and external stakeholders

• Excellent people skills to monitor. 

• Interest in blockchain and crypto technologies.

• Experience with blockchain is a must. 

Additional Information

What can you expect from a career at BNB Chain?

• Become part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.
• Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless.
• Tackle fast-paced, challenging and unique projects.
• Work in a truly global organization, with international teams and a flat organizational structure.
• Enjoy competitive salary and benefits.
• Balance life and work with flexible working hours and casual work attire.

BNB Chain is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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