Technical Presales Consultant, Customer Success

PURPOSE
The Customer Success team is responsible to ensure the successful adoption and expansion of our software solutions within our existing customer base and to secure high customer satisfaction and retention rates.
The Technical Presales Consultant is responsible for providing technical solutions to existing customers on the Centric product portfolio, mainly Centric 8 PLM. This is an exciting opportunity for an experienced industry professional with strong business process and also technical skills to join and add value to a dedicated team.
Responsible for actively driving and managing the technical part of the presales process with customers, the Technical Presales Consultant must be able to articulate the company’s technology to both business and technical users.
Primarily engaged in a presales consultancy role, the consultant will provide assistance and guidance during the presales process by identifying customers technical requirements, prior to designing a solution.
This position will report into the Technical Team Lead, Customer Success.
SCOPE
 

• Central Europe region
• Existing customer base
• Involved after the initial project with a customer has been finalized

MAIN TASKS
 

• Collect information about the customers’ system configuration, IT landscape and data usage to identify weaknesses and problems, and understand the root causes
• Provide guidance and formulate recommendations based on experience and Centric best practices, considering customer needs and Centric 8 capabilities
• Present solution findings and suggestions to customers with justification, recommendation and practical advice
• Create and confidently deliver technical presentations internally and externally
• Work with Product Management to feedback on issues with current products and provide input around new products
• Builds productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities
• Perform technical configuration and write functions in TypeScript for bespoke solutions as part of customized demos or POCs
• Able to understand business drivers and risks involved to the customer and to Centric
• Adhere to the company’s quality standards and code of conduct
• To structure and produce compelling proposals and technical documentation outlining the cost savings and business benefits to clients of using Centric’s solutions
• Preparing the technical parts of a Statement of Work (SOW) prior to contract signature

COLLABORATION
 

• Collaboration with other Customer Success teams
• Regular exchange with peers from Presales, service teams and partners

SKILLS
 

• The ability to demonstrate Centric Solutions and technologies effectively to audiences of varied technical knowledge
• In depth working knowledge of Centric 8 OOTB Functionality and configuration possibilities.
• Working knowledge of current issues and technologies concerning the PLM industry, together with a demonstrable interest in keeping abreast with technical developments in this field.
• Able to show and discuss a range of previous customer solution designs & technologies
  
  • Configuration
  • Out of the box
  • Migration
  • XML / API / SQL
  • Data Cleansing
  • VPN
  • SSO
  • Node-based data structures
• Develop and create integrations based on REST and Message Queueing (AMQP) to enhance product demonstrations
• Understanding of HA and Client-server model.
• Ability to develop effective working relationships internally at a variety of levels and work closely with commercial departments such as sales, operations and product development
• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
• Ability to cope under pressure and prioritize work accordingly
• Assume a few days per month on site at the different customer locations throughout Europe

QUALIFICATION
 

• Bachelor degree (or equivalent) in Computer Science / or equivalent 
• Fluent German & English (spoken/written)
• Proven presentation and communication skills
• Knowledge in Bitbucket/JIRA/Confluence (or similar tools)
• 5-10 years experience working for a Technical / Integration / PLM software vendor