Technical Product Implementation Specialist

• Lead end-to-end SOP Pro and Enterprise Legal Management product implementations including discovery requirements configuration testing training and go-live support.
• Translate client business objectives and legal workflows into effective product configurations and implementation plans.
• Guide clients through best practices for requirements intake lifecycle management reporting and governance.
• Provide client-facing role-based product training to ensure user readiness adoption and ongoing self-sufficiency.
• Act as a subject matter expert on the SOP Pro and Enterprise Legal Management products ensuring solutions align with platform capabilities and future scalability.

• Own implementation projects from kickoff through post-launch stabilization maintaining accountability for scope timeline risks and outcomes.
• Develop and manage detailed project plans milestones dependencies and status communications.
• Proactively identify risks issues and cross-functional dependencies driving mitigation strategies and decision-making.
• Balance multiple concurrent projects while maintaining a high standard of delivery and attention to detail.

• Serve as a primary point of contact during implementation building trusted relationships with legal operations IT finance and outside counsel stakeholders.
• Facilitate structured working sessions status reviews and executive updates with professionalism and clarity.
• Set realistic expectations while maintaining ownership of the overall client experience and success.

• Apply analytical and critical thinking to resolve implementation challenges and workflow constraints.
• Identify opportunities to improve implementation efficiency standardization and client outcomes.
• Demonstrate resilience and persistence when navigating ambiguity technical complexity or changing client needs.
• Communicate with honesty and transparency fostering trust with both clients and internal teams.
• Represent CSC's values in every interaction reinforcing confidence in the product and implementation approach.
• Maintain a high standard of professionalism accountability and empathy throughout the client journey.

• Experience as a project manager or in product support is required
• Experience working with clients in software implementation highly desired
• Experience with Matter Management or Enterprise Legal Management is highly desired
• Strong communication skills strong customer service ability
• Client-Centered Delivery
  • You prioritize client outcomes and design implementations that drive adoption efficiency and long-term value.
• Project Discipline
  • You bring structure rigor and accountability to complex initiatives while remaining flexible to evolving needs.
• Collaboration
  • You work seamlessly across teams recognizing that successful implementations are driven by shared ownership and communication.
• Tenacity
  • You persist through complexity proactively solve problems and see initiatives through to completion.
• Agility
  • You adapt quickly manage change effectively and remain solution-oriented in dynamic environments.
• Genuine Partnership
  • You bring authenticity integrity and empathy to every client and team interaction.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards including Top Workplace USA Great Places to Work India and Built In's Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing bonuses or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave tuition reimbursement referral bonuses and more.
• As business needs allow CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

What We Do

CSC is a global leader in providing business legal tax and digital brand services to companies around the world. With more than 8000 employees CSC operates in more than 140 jurisdictions delivering solutions that help businesses thrive. We pride ourselves on our client-focused approach market-leading expertise and unmatched global reach.

Why Work With Us

CSC gives its employees the autonomy to innovate and problem solve to grow and to share their expertise and to be a part of a group that genuinely cares for each other and their customers. We offer an excellent benefits package along with good work-life balance in a fun and collaborative environment.

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