Technical Product Manager

Technical Product Manager - Miami, FL

Do you have experience delivering digital solutions that connect multiple platforms, and architecting plug-and-play apps that delight consumers and add tremendous business value? Are you enthusiastic about collaboration with Product, Design, Business, and Marketing teams and enjoy synthesizing diverse demands into innovative solutions? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Technical Product Manager.

Western Union powers your pursuit.

In this role you will work as a member of the Digital Product team with a focus on One Money Transfer experience. You will ensure Western Union has the best-in-class solutions, which provide the best possible customer experience, while achieving success metrics. 

Role Responsibilities

• This role will lead the efforts for building a One Money Transfer experience across all digital platforms, and cater to both senders and receivers’ needs that will drive customer satisfaction, speedy service delivery, and ensure repeat business.

• This role will combine our Money Transfer digital experience with digital banking capabilities to make a singular experience for Western Union customers.

• Leads the product lifecycle from requirement definition through ongoing optimizations and enhancements.

• Identifies new opportunities, drives product strategy in partnership with cross-functional teams, and owns the roadmap for build/scale capabilities.

• Manage communication with Business teams, Data Science, and Engineering to define & refine long term vision.

• Lead and collaborate cross-functional teams through Agile Scrum methodologies, product research, requirements, feature prioritization, metrics analysis, authoring user stories and acceptance criteria, capability development, testing, and launch. Ensure product features are delivered according to specifications.

• Ensure proper product alignment and approvals are obtained from Business, Legal, Compliance, Privacy and Infosec. 

• Act as the primary point of contact with the Business Product team for work and feature intake, planning, estimation, and development.

Role Requirements

• 6+ years of experience as a Technical Product Manager with complete understanding of the entire Software Development Life Cycle.

• 3+ years of experience in Financial Services, preferably within the Banking or FinTech domain.

• A software background is required, with a deep understanding of digital ecosystems.

• A deep understanding of how mobile and web applications are built, monitoring and measuring app performance, and APIs; basic knowledge of database architecture and design.

• Experience working with technology teams and contributing to technical leadership.

• Excellent analytical skills and ability to constantly deep dive and make data-driven decisions.

• Strong business writing, presentation, verbal communication, and interpersonal skills, coupled with the ability to translate complex technical concepts to a broad range of audiences.

• Experience creating wireframes, workflow diagrams, product features & stories.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The base salary range is $100,000 - $175,000 USD per year. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States-specific benefits include:

• Family First Program

• Flexible Time Off

• Medical, Dental, and Life Insurance

• Student Loan Repayment Program

• Tuition Assistance Program

• Parental Leave

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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