Technical Product Manager

We are an infinitely curious team always seeking new possibilities and dedicated to creating the world’s leading AI-powered – software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts ensuring exceptional client experiences with a focus on delivery excellence and obsession over outcomes.

IBM’s product and technology landscape includes Research Software and Infrastructure. Entering this domain positions you at the heart of IBM where growth and innovation thrive.

Your Role and Responsibilities
IBM is seeking a driven and experienced Instana Product Manager specializing in OpenTelemetry and Infrastructure Observability. This role is pivotal in advancing our mission to deliver the foremost observability platform tailored for cloud-native workloads.

OpenTelemetry: OpenTelemetry stands as a critical open-source framework for collecting and transmitting telemetry data across infrastructure and applications. Its vendor-neutral approach appeals to customers seeking comprehensive observability instrumentation for their applications. Observability crucial in dynamic environments offers insights through visual analytics of telemetry signals leveraging aggregable dimensions and metadata. Our platform unifies correlated traces logs and events for holistic observability.

Infrastructure Observability: Infrastructure Observability grants visibility into the health and state of backend components powering applications. It enables users to gauge the availability and performance of critical services and underlying layers. Given the shift towards cloud architectures infrastructure observability now caters to dynamic ephemeral stacks replacing traditional static layers.

Customer Needs: Customers prioritize ease of use in understanding their infrastructure and applications. This necessitates seamless consumption of data through ad hoc queries and customizable dashboards. Furthermore advanced visual analytics on correlated metrics expanded dashboard visualizations and support for derived metric functions are integral to meeting customer expectations.

In this role you will be responsible for the following:

• Adapting OpenTelemetry Vision: Continuously refine and adapt the OpenTelemetry vision in response to market dynamics and evolving customer needs. Stay abreast of industry trends and technological advancements to drive innovation.
• Go-to-Market Strategy: Develop comprehensive go-to-market materials focusing on our unique value proposition and differentiation in the market. Collaborate with marketing and sales teams to effectively communicate product features and benefits to customers.
• Product Delivery Leadership: You will lead a cross-functional product delivery team comprising designers and engineers. Drive the execution of product initiatives from ideation to delivery ensuring alignment with strategic objectives and customer requirements.
• Stakeholder Engagement: Engage with internal stakeholders including sales marketing engineering and customer support to gather feedback and insights. You will use this feedback to inform product decisions and prioritize feature development.
• Customer Advocacy: Serve as a champion for our customers understanding their pain points and requirements. You will advocate for customer-centric solutions and drive initiatives to enhance customer satisfaction and retention.

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Required Technical and Professional Expertise

• Proven experience in product management with a focus on Open Telemetry and Infrastructure Observability.
• Deep understanding of observability principles telemetry data collection and analysis.
• Strong analytical and problem-solving skills with the ability to translate customer needs into actionable product requirements.
• Excellent communication and leadership abilities with a track record of effectively leading cross-functional teams.

Preferred Technical and Professional Expertise

• Product Strategy and Roadmapping: Proven experience in developing product strategies and roadmaps for observability solutions taking into account market trends competitive landscape and customer feedback. Ability to prioritize features and initiatives based on strategic objectives and resource constraints while maintaining a customer-centric approach.
• Industry Knowledge: Deep understanding of the observability landscape including emerging trends evolving customer needs and competitive dynamics. Experience working with customers in industries such as e-commerce finance telecommunications or healthcare where observability is mission-critical would be beneficial.
• Leadership and Influence: Strong leadership skills with the ability to inspire and motivate teams towards a shared vision. Proven ability to influence key stakeholders including executives customers and partners through effective communication strategic thinking and persuasive storytelling.