Technical Product Manager - Data & Analytics

You could say Brightree by ResMed is a technology company. And that's true. But Brightree is, at its heart, about people. We develop innovative, end-to-end technology solutions and services for people facing everyday challenges in the post-acute care industry. Brightree helps streamline processes, improve efficiency, and increase profitability. For over fifteen years, organizations big and small have put their trust in us-for our wide-ranging solutions, our leadership, and our unmatched customer service. Going to work each day and creating new ways to positively impact our customers' businesses and the lives of patients is just what we do. Because Brightree is, after all, about people.

To learn more about Brightree technology and solutions watch this short video by our CEO: https://www.brightree.com/whychoosebrightree

The primary role of the Technical Product Manager is to create specifications and designs for new products or improvements and enhancements to existing products. Work closely with customers, developers and other stakeholders to understand and define customer needs in these designs. Features are aligned to a timetable and areas of responsibility.

Responsibilities

• Work with the Product Manager and project stakeholders to understand requirements translating the business needs into user stories that can be understood by the software engineers
• Ensure the product backlog priorities align with the product vision and priorities defined by the Product Manager
• Ensure user stories meet the business objectives of the stakeholders
• Lead user story reviews with the development team
• Lead review of features/development that has been completed during the sprint in Sprint Reviews of software to ensure the requirements were interpreted correctly
• Assist in the user interface design of the software products
• Lead Sprint Planning and answer questions from the development team to ensure they are able to understand and fulfill the needs of the user stories
• Assist in the troubleshooting of production related customer issues, as needed
• Review, and assist with generation of, product documentation, release notes and customer education deliverables
• Manage changes to requirements or scope creep through effective change management processes
• Assist with answering questions from the internal software implementation, training and support teams

Qualifications and Experience

• 5+ years of business analytics experience in a software company, preferably in the healthcare software market.
• Experience working with and interviewing customers and stakeholders to surface detailed requirements information.
• Excellent listening skills to understand and interpret customer and stakeholder responses
• Strong facilitation skills to lead requirements and user story sessions
• Strong interpersonal skills to help negotiate priorities and resolve conflicts amongst project stakeholders
• Strong analytical capabilities, to evaluate information gathered from multiple sources, resolve conflicts, decompose requirements into lower level details, and distinguish true business needs from proposed implementations or user requests
• Must have a high-level understanding of Web based software technology in a Microsoft environment.
• Experience in medium to large scale software or IT projects a plus

Preferred

• Bachelor's Degree in Nursing, or Nursing Informatics or equivalent technical Degree; or equivalent combination of education and experience

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!