Technical Product Manager - Remote

ULTRA MOBILE is seeking a talented Technical Product Manager to join the Product Team! Individual reports to Director, Technical Product Management. Role is remote - must reside in the United States.

ABOUT THE ROLE

As Technical Product Manager, your primary responsibility will be to take detailed product requirements which can include new customer-facing features, enhancements to existing product lines, operational improvements, or fixes for production bugs and translate them into workable tickets for our developers. You will work collaboratively with several cross-functional teams to ensure that the needs of all stakeholders are met. The ideal candidate is a systems-oriented thinker that knows how to distill complex functional needs into concise, written requirements that can be easily consumed by developers.

Your usual day of awesomeness includes: 

• Facilitates between the Product and Engineering teams to take requirements and break them into workable tickets for Developers.
• Coordinate with Product Managers and Developers to make sure requirements accurately reflect our system architecture and limitations.
• Take part in recurring Agile ceremonies, including daily stand-ups, story grooming, and sprint retrospectives.
• Work side-by-side with scrum masters who will drive the team’s Agile workflow, and program managers who help organize projects and provide transparency throughout the organization.
• Connect with operational teams, including Customer Care, Sale Operations, Revenue Assurance, and Technical Operations, to clarify items that were submitted into the product backlog so they can be better documented and prioritized.
• Do whatever it takes to ensure that our developers have actionable requirements available on time so that our 2-week sprint schedule can run as smoothly as possible.
• Become a subject matter expert on a wide range of areas, including customer activations, renewals, payments, network features, devices, retailer integrations, promos, referral programs, and account notifications.
• Communicate insights and plans to cross-functional teams.
• Review and evaluate business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.

WHAT YOU BRING

• At least 5 years of experience as a Product Manager, Technical Product Manager, Technical Project Manager or related role.
• B.S. degree in Computer Science, or related field/experience is preferred.
• Experience in the telecommunications industry, especially prepaid, is also a plus.
• Ability to understand complex product, service, and operational behaviors from both a business and technical aspect.
• Ability to synthesize business, technical, and functional needs from multiple parties, and convert into robust, well-organized, and concise written requirements.
• Experience with REST and SOAP services.
• Experience with various forms of requirements documentation, ranging from FRDs (functional requirements documents) to user stories.
• Knowledge of SQL.
• Experience using Postman and/or SoapUI.
• Ability to communicate with developers and understand programming terminology.
• Ability to address User Experience Design requirements and ensure that they can be integrated as a part of the functional requirements.
• Experience in all phases of the SDLC for large and complex projects.
• Experience with both Agile, Waterfall, and hybrid product development methodologies.
• Ability to manage and prioritize efforts and manage personal workload.
• Ability to work under pressure in a dynamic environment with fixed due dates.
• Strong communication, written, and organizational skills, which are needed to facilitate requirements from Ultra’s cross-functional teams.
• Ability to manage requirements, tasks, and documents related to multiple independent or dependent projects/programs.

WE ARE ULTRA & MINT MOBILE

We connect people to what’s most important in their lives: Easily, affordably and reliably. We strive to be California’s Preeminent Destination Employer. Oh yeah, we get it too! We understand what matters to you most. You’re an individual with unique needs, and we’re prepared to exceed any expectations you have for an ideal employer. 

We’re smart, strategic, and get things done without a lot of red tape or unnecessary politics. Everyone matters here and everyone has a voice. Expect to spend your time contributing to projects that really matter. We obsess over the employee experience. To start, we provide some of the most competitive salary, benefits, family leave, vacation, retirement and equity options in Southern California. We believe in you and invest in you. Not just your career aspirations, but your life.

In addition, we’ve got a laundry list of perks you’ll brag about on insta -- Lunch every day prepared by our very own chef, healthy snacks, onsite gym, free massages, car wash services, and most importantly, a team atmosphere. We even raise the bar on well bars, including Espresso/Cappuccino/Nitro/Cold Brew/Kombucha Bar, Froyo Bar, Breakfast Bar, Snack Bar and a, well, you know, bar (after 5 pm).  

And if you feel intrigued right now reading, imagine the co-workers we have already attracted. This is the kind of team you’ll want to take home to mom or invite to your kid’s next birthday party. This is the kind of close-knit community happening here. Come check out how you can be part of Ultra & Mint! 

OUR VALUES – LET’S MAKE LIFE ULTRA TOGETHER!

• Ownership: We are all owners; be the outcome and get the job done.
• Action Biased: Be brilliant, proactive, and act with urgency.
• Embrace the Adventure: Be agile, adaptive, and thrive on change.
• Invent and Simplify: Never accept good enough.

$1,000 REFERRAL BONUS

Take a look at this job description, if you are the right person, please apply. If Ultra Mobile doesn't appear to be a fit for you, refer a friend or colleague and get $1,000. Let your friend or colleague know to provide your full name and email when applying to the job.  If we hire them and they stay for 90 days, you get $1000.  For more details of restrictions and rules, please email [email protected].

Covid-19 Vaccination Requirement
UVNV, Inc. has adopted a mandated vaccination policy to support the health and safety of our team members and our community. The Company requires all employees to be fully vaccinated. The Company will provide accommodations based on medical condition or sincerely held religious beliefs or practices. Please let us know if you’d like to discuss the policy or available accommodations before proceeding with our recruitment process.

We are committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualification, experience, ability, and job performance.

In support of the Equal Pay for Equal Work Act, the range of starting pay for this role is $120,000 - $130,000.  This is not a guarantee of compensation or salary, actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, education, certifications, responsibility, and geographic location.  We also offer a variety of benefits including health, disability insurance, 401 (k), flexible spending accounts, EAP, education reimbursement, parental leave, unlimited vacation, bonuses, incentive stock options and company paid holidays.  The specific programs and options available will vary depending on state, start date, and employment type. Our recruitment team will be happy to answer any questions you may have.

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