Technical Product Owner

You could say Brightree by ResMed is a technology company. And that's true. But Brightree is, at its heart, about people. We develop innovative, end-to-end technology solutions and services for people facing everyday challenges in the post-acute care industry. Brightree helps streamline processes, improve efficiency, and increase profitability. For over fifteen years, organizations big and small have put their trust in us-for our wide-ranging solutions, our leadership, and our unmatched customer service. Going to work each day and creating new ways to positively impact our customers' businesses and the lives of patients is just what we do. Because Brightree is, after all, about people.

To learn more about Brightree technology and solutions watch this short video by our CEO: https://www.brightree.com/whychoosebrightree

Let's talk about the team

CitusHealth offers home-based care providers a single digital platform on which all forms of collaboration can occur securely and in real-time, making high-quality care more accessible and efficient. We are transforming the way thousands of patients, family caregivers, physicians, pharmacists, community service providers and care teams engage with each other every day.

Founded by a home-based care nurse who experienced first-hand the patient-caregiver collaboration challenges along with an internationally recognized digital health technology expert who helped bring her ideas to life, CitusHealth delivers the industry's most complete care platform that is transforming the way thousands of home-based care providers engage with their patients, family caregivers, and care teams. With its integrated suite of app-less solutions that have been designed specifically for the unique challenges home-based care providers face, CitusHealth helps providers discover new efficiencies and deliver better care.

We are looking for a dynamic Product Owner to join our growing Product Development team. The Product Owner will work closely with the Product Manager and other product resources, stakeholders, architects, and agile development leads to define product requirements based on market, channel partners, and persona driven end-user needs, prioritize features into individual details for sprint goals in collaboration with CitusHealth agile scrum leads and development leads. Identify processes that will maximize opportunities and improve business processes and tools that will strengthen the overall business and delight CitusHealth customers. The product owner will be responsible for the definition and end-to-end launch of new features and improvements as well as maintaining subject matter expertise and documentation for focus areas.

Let's talk about your role

• You will gather and document detailed business requirements in formal requirements document.
• You will translate product roadmap features and customer enhancement requests into well-defined product requirements including features, user stories, and acceptance test criteria
• You will own, develop, and maintain a healthy backlog of features and stories
• You will create persona driven requirements including use cases, data flow diagrams and solutions that meets customer business needs and requirements.
• You will work with cross-functional teams and collaborators to analyze the impacts of new product features and enhancements
• You will effectively communicate insights and plans to cross-functional team members and management.
• You will translate product directives into backlog items, effectively representing customer needs.
• You will author, refine and approve backlog items, with clearly articulated acceptance criteria
• You will participate in developing a roadmap across internal operation systems and business processes with enhancements
• You will identify needs and conduct market research to further clarify product strengths and gaps to help feed into future product definitions, help to document market landscape, and help refine product messaging as needed
• You will serve as a liaison between stakeholders and users.
• You will be working with stakeholders, Scrum team and Product Management Group, to adjust priorities and expectations to maximize the business value delivered
• You will be serving as the primary source of external information for the Scrum teams, offering clear definitions of the targeted capability, the intended value to the customer and functional/non-functional requirements framing the scope of the capability
• You will effectively communicate product release contents and expected product capabilities/behavior to stakeholders
• You will update systems of record as required including Jira, Confluence, Microsoft Teams, etc.
• You will provide servant-leadership for teams and support continuous improvement activities to help a team consistently deliver working code
• You will lead your team through the refinement of user stories, ensuring that the business value remains the focus.
• You will enable the team to succeed by helping to remove or illuminate any blockers as they arise through the development cycle
• You will coordinate teamwork efforts to maximize velocity and value delivery
• You will work with the Engineering teams for quality assurance and release scheduling
• You will coordinate and complete release activities including release notes, communications, user documentation, and reporting
• You will prepare release demos for business and product stakeholders

Let's talk about you

• Bachelor's degree in Information Systems/Computer Science/Business Management and minimum 3 years of technology, product, or project development experience or equivalent experience building and shipping software.
• 5+ years of relevant experience as software business analyst/technical product owner / Scrum master experience.
• 3+ years of experience in healthcare IT, or a healthcare software development organization
• Consistent track record of delivering data-driven solutions with a customer-first approach
• Experience in delivering of end-to-end data and intelligence solutions, including a wide variety of mechanisms, e.g., Dashboards, APIs, User Interfaces, etc.
• Understanding and technical acumen to include core cloud concepts such as SaaS, APIs, devops/SRE, software development life cycle,
• Excellent project delivery skills with proven work experience participating in cross-functional teams.
• Ability to analyze and assess existing client needs to identify the underlying problem to solve
• Strong knowledge and experience with Agile/Scrum/Kanban and related tools (Jira, Rally, or Azure DevOps).
• Balance of technical knowledge and discernment
• Customer-first, user experience mentality
• Proactive, self-starter able to lead multiple tasks effectively
• Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment
• Software Release management experience is a huge asset.
• AWS experience is preferred
• Ability to travel up to 15% of the time

Attributes & Abilities:

• Results orientated, go-getter attitude
• High sense of responsibility
• Extremely high sense of deadline
• Exceptional analytical and conceptual thinking skills
• Strong problem-solving and creative solutioning
• Data-driven decision-making skills

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!