Technical Product Owner, Observability (Remote)

At Abercrombie & Fitch the Product Manager, Observability is a member of the Site Reliability team which helps monitor our sites to make sure they are healthy and optimal for our customers. The primary goal of this position is to be the hub of observability partnering with various teams to provide the necessary visibility to make sure our websites are performing to our customers' expectations. This role will be leveraging various tools to do this, the primary tool being a session replay tool, Quantum Metric.

What Will You Be Doing? 

• Manage the roadmap for observability and regularly communicate and align progress with cross functional partners
• Initiate and drive collaborative discussions with Developers, Voice of Customer, UAT, CX, Analytics, Product Owners, etc. to identify gaps in alerts and monitoring and then align on how to address those gaps (metrics, tools, owners, etc.) 
• Gather requirements to build and maintain reporting and alerting for our team and others to monitor & react to relevant opportunities.
• Create & maintain weekly and quarterly performance reporting to leadership sharing KPIs, issues, improvement gains, etc.
• Perform ad hoc analysis based off feedback from various internal and external partners
• Coordination of and follow up on vendor led analysis
• Recognize opportunities to have potential vendor led training sessions and coordinate with internal partners
• Explore how we can leverage new technologies (ex. AI) to improve observability
• Partner with other retailers to discuss best practices and opportunities
• Manage the session replay tool vendor relationship (Push for tool improvements, issue resolution, budget, POs, RFPs, etc.) and oversee UAT vendor relationship

What Do You Need To Bring? 

• 4+ years of proven experience identifying performance concerns/customer struggle and driving improvements for websites
• A Bachelor's degree or an additional 3 years of relevant work experience
• Experience with session replay tools (Quantum Metrics, Tealeaf, etc.) or other observability tools (Adobe, Dynatrace, Splunk, etc.)
• A desire to find problems, understand them, determine customer impact, and work collaboratively with teams to resolve them
• Demonstrate a basic ability to understand the technical architecture of an ecommerce environment to help guide dialog with various teams
• Basic abilities in data literacy and a solid understanding of website KPIs and their interplay
• Organized, collaborative, persistent and have the ability to prioritize and balance several opportunities, initiatives and requests
• Ability to lead and mentor others on the team, particularly those at the associate & assistant level

Our Company 

Abercrombie & Fitch Co. (A&F Co.) is a global retailer of five iconic, omnichannel lifestyle brands catering to the kid through millennial customer: Abercrombie & Fitch, abercrombie kids, Hollister, Gilly Hicks and Social Tourist. At A&F Co., we’re here for our associates, customers and communities on the journey to being and becoming who they are – and because no journey is the same, we strive to create an inclusive culture, where everyone is free to share ideas.

Our Values 

We lead with purpose and always put our people first, which is evidenced by our Great Place to Work™ Certification, as well as being a 2021 recipient of Fortune’s Best Workplaces in Retail, and named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign for 16 consecutive years. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.

What You'll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

• Incentive Bonus Program
• Paid Time Off and Work From Anywhere Flexibility
• Paid Volunteer Day per Year, allowing you to give back to your community 
• Merchandise Discount 
• Medical, Dental and Vision Insurance Available 
• Life and Disability Insurance 
• Associate Assistance Program 
• Paid Parental and Adoption Leave 
• Access to Carrot to support your unique parenthood journey 
• Access to Headspace dedicated to creating healthier, happier lives from the inside out 
• 401(K) Savings Plan with Company Match 
• Opportunities for Career Advancement, we believe in promoting from within 
• A Global Team of People Who'll Celebrate you for Being YOU 

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER

Notice (For Colorado, New York, California and Washington): The recruiting pay range for this position is $90,000 - $113,000. Factors that may be used to determine your actual salary may include your specific skills, your years of experience, your work location, comparison to other employees in similar or related roles, or market demands. The range may be modified in the future.