Technical Product Specialist II

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Sabre is looking to hire a Technical Product Support Analyst II to join our team in Montevideo! You will serve our customers as technical support for our Sabre airline product suite. Through different communication channels and using advanced software and diagnostic tools, you will recommend best business practices to customers on the application usability and system maintenance.
 

This position requires on-call duties

Job Description

• Provide technical support to internal and high visibility customers through different communication channels (CRM tool chatter and posts and phone)

• Track each issue through our CRM and create trackers in Jira for issues reported by 1st level agents or external customers

• Handle system outages from a technical perspective and internal/external customer communications

• Assist in prioritizing trackers regarding system bugs and manage technical communications while developing new technical procedures to drive efficiencies

• Deliver mentoring sessions and product specific trainings to increase product knowledge and customer service skills

Requirements:

• BS/BA degree in Computer Science/Mathematics preferred

• Certifications and/or experience with SQL, Unix, Oracle. Mongo DB experience/knowledge is a plus

• Airline industry knowledge desired but not mandatory

• Knowledge in technologies as SQL, UNIX, XML

• Knowledge in reading through application logs (for example java or .net generated logs) and being able to conduct root cause analysis

• Good troubleshooting / investigation skills and ability to think outside the box

• Works well in strategic problem-solving and customer management role

• Proficiency in written and verbal English is required

• Ability to learn, share and create knowledge

• Attention to detail and ability to multi-task

• Ability to work in a team environment with high level of autonomy

• Ability to present technical information or reports in a friendly language

• Sabre technology domain knowledge desired but not mandatory

• Understanding of development languages and scripting preferred

• Understanding of networking and basic software architecture preferred

• High proficiency with verbal and written skills

Perks/Total Rewards:

• Work in modern Zonamerica campus alongside all the amenities it has to offer!

• Annual Performance bonus plans

• Development opportunities in country or globally

• We offer a competitive private health insurance for employees and eligible children 

• Extra Paid Time Off (5 extra days each year) 

• 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) plus up to 1 year maternity shifts 

• Daily meal allowance

• Life Insurance 

• Corporate Social Responsibility opportunities

• Recognition and acknowledgement programs

• Fun employee engagement and development events
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We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.