Technical Product Support Engineer

Applied Materials is shaping future tech trends by turning breakthrough ideas into reality. Our expertise in materials engineering is the foundation that computers, mobile devices and flat panel displays - products touched daily by billions of people all over the world - are built on. Join us and become a part of the next wave of engineering that makes possible AI/ML, big data, autonomous vehicles, AR/VR, IoT and more.

While virtually every nationality, culture, and background are currently represented within Applied Materials, we strive for a more robust Culture of Inclusion (COI) and diversity. Leveraging our COI vision helps drive innovation, build organizational capabilities, create equal opportunities for everyone, and achieve our company's definition of Winning.

In the Office of the CTO, we are focused on bringing Applied Materials innovations to new and adjacent markets. Our Engineered Optics team is creating new super thin (sub micron) optical surfaces based on nanometer-sized structures on transparent substrates (known as "metasurface based optics" or "flat optics"), which manipulate light in the deep sub wavelength domain and enable previously impossible capabilities. These components will be the most fundamental change in optics in hundreds of years and could be deployed in AR/VR devices, cameras, projectors, sensors, and a host of yet to be imagined opportunities - there is endless potential.

Our dedicated and talented team is working to perfect this new technology. If you're an entrepreneurial-oriented, enthusiastic engineer who is willing to learn and challenge yourself in creating cutting-edge technology to revolutionize the field of optics - we want you to be a part of our team.

We are seeking a full-time Technical Product Support Engineer with more than 10 years of experience as described below.

Key Responsibilities

Responsible for managing completion of assignments, projects and programs arising from internal customers issues with EO systems. Ensures correct prioritization of issues to appropriate engineering teams. Reviews and monitors action plans to resolve issues and ensure internal customer satsfaction covering multiple products in Santa Clara, and working with engineering groups globally.

Influences Engineering to prioritize and close customer related design issues

Supports Engineering in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents to customers.

Ensures that internal customers and tool owners are apprised of technical improvements available for the installed base

Interfaces with Engineering to troubleshoot process design and hardware design related issues.

Leads multi-tool ramp installation support at remote sites. This will include system level installation, providing local technical leadership, all management of issue escalations.

Responsible for ensuring all team members are up to date with required training including safety training, and Technical Development of engineers, supervisors and managers. This will include all performance related activities to facilitate appropriate career growth

Leads evaluation programs including internal customer communications, creation of taskforce, assignment of resources, program management of all aspects of the technology penetration, and leveraging other/ non-BU resources, as required. Ensures a successful product evaluation through extensive on-site support, building the necessary local team as well as creating the appropriate internal customer interfaces.

Functional Knowledge

• Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families

Business Expertise

• Applies understanding of the industry and how own area contributes to the achievement of objectives

Problem Solving

• Identifies and resolves technical, operational and organizational problems
• Collecting issues from various sources on multiple systems and prioritizing and tracking
• Driving solutions though software and hardware engineering groups

Impact

• Impacts the level of service and the team's ability to meet quality, volume, and timeliness objectives
• Guided by policies and resource requirements within business unit, department or sub-function

Interpersonal Skills

• Guides, influences and persuades others internally in related areas or externally

• High energy task driven and organized

#LI

Qualifications

Education:
Bachelor's Degree

Skills

Certifications:

Languages:

Years of Experience:
10 - 15 Years

Work Experience:

Additional Information

Travel:
Yes, 10% of the Time

Relocation Eligible:
Yes

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.