Technical Product Support Representative - The Toro Company

Technical Product Support Representative - The Toro Company

Who Are We?

The Toro Company is a homegrown, Minnesota-based company that has been in business since 1914. We pride ourselves on providing world class equipment to help maintain the environment that we love, while putting an emphasis on giving back to the communities that surround us. From residential lawns and gardens, to venues such as St. Andrews Links and Target Field, we are a company with a global footprint and a passion for helping people beautify whatever landscape they may be in. With 100 years of operation under our belt and an average employee tenure of 15 years, come find out what makes The Toro Company the best place in the Twin Cities to build a career.

It is an exciting time to work at The Toro Company. Why? We are venturing into robotic and electrification products at a rapid speed. If you are a person that likes solving problems for customers, having variety in your work, using your current or learning new mechanical and robotic/electrification skills and knowledge, playing an integral part of designing new products or improving existing products, have a natural curiosity about how things work and a desire to learn and grow, this may be the job for you. On top of it, you get to collaborate with a team that has fun working together and learning from one another as you solve problems together. You would become the point of reference for the product line you support and work with the sales, marketing, and engineering teams to make products come to life.

What will you do?

• Demonstrate customer support skills with the ability to listen and empathize appropriately, communicate effectively with technical and non-technical individuals, and solve problems
• Fix products whether the problem is an autonomous, auto steer, GPS, mechanical, hydraulic, electrical, electronic controls, Tier 4+, hybrid and lithium-ion technology issues
• Develop and maintain effective, collaborative working relationships with customers, and the sales, marketing, and engineering team members in a fast-paced environment
• Provide subject matter input for technical training development (eLearning, hands-on training, customer training packages, webinars)
• Conduct field support visits to support quality issues and escalated product issues

What do you need?

• 4 years of related work experience in technical service, outdoor power equipment, automotive, heavy equipment/truck technology, robotics, electronics, or hydraulics preferred - OR - Associate's degree with two plus years of related work experience in technical service, outdoor power equipment, automotive, heavy equipment/truck technology, robotics, electronics, or hydraulics preferred - OR - Bachelor's degree in engineering with mechanical, electrical/software, manufacturing, or automotive emphasis (preferred) field
• Time management, multi-tasking and organizational skills/experience required. Must have the ability to work in a fast paced, high demand problem solving environment with the ability to meet and/or negotiate timelines and solutions, as necessary.
• Proficient at reading specifications or technical documents, engineering specifications and electrical/hydraulic schematics.
• Experience in the areas of fleet equipment maintenance, residential or commercial reel and rotary mowing, snow equipment, commercial / recreational powersports vehicles, sprayers/chemical application, aerification, and turf grass maintenance is preferred.
• Proficient in use of computer applications, including Microsoft Office software suite, SAP, and Windchill/PDM Link
• Excellent written and verbal communication, strong influencing skills, and strong problem solving, organization, and presentation skills with both internal and external individuals
• Willingness to travel up to 30% of the time

What Can We Give You?

At The Toro Company, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top tier medical/dental/vision plan, 401k, and many other great benefits - The Toro company offers employees at our Bloomington, MN HQ location a variety of perks, including:

• Dress for your day - We know you are more productive when you are comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment.
• Location - Conveniently located near both St. Paul and Minneapolis, we are centrally located for most commuters!
• Food - Take advantage of our onsite cafe, which serves both breakfast and lunch. With a Caribou Coffee attached, you can grab a snack and a coffee at any time during your day.
• Wellness - The Toro Company's HQ offers complimentary use of our onsite fitness facility to employees. In addition to physical wellbeing, TTC offers a variety of mental health and financial health resources to all employees.
• Summer Hours - Enjoy a flexible schedule during the summer! By working a little more during the week, TTC employees at our Bloomington HQ are able to enjoy alternating Fridays off.
• Competitive Salary - Salary will be determined by experience and qualifications. If you need to, you can access your pay early, using the EVEN app.

We are proud to be an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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