Technical Product Support Specialist II

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

The Airline IT Check-In Level 2 support team maintains direct contact with customers and internal stakeholders, to provide support in Check-in related matters.
Role and Responsibilities:

• Customer service includes communication via telephone, email, chat or through other social media platforms
• Ensures delivery of objectives and client expectations are met in accordance with contractual obligations
• Post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services
• Responsibilities are within the technical customer support function as a generalist or in a combination of disciplines:
  • product support specialist
  • product support analyst
  • systems integration engineer
  • technical support
  • customer service
  • customer training
  • sales support

Qualifications and Education Requirements:

• Minimum High School diploma, University student or graduate. Technical experience strongly desired
• Demonstrates good time management and priority setting skills
• Demonstrates effective teamwork skills
• Demonstrates ability to work under pressure and handling complexity
• Proficient English and Spanish written and oral communication skills
• Must be organized, able to multi-task and work in all areas as needed
• Proven analytical and troubleshooting skills
• Excellent customer service skills
• Travel Industry background is desired.
• Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus)
• Experience using Salesforce CRM tool is desired

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

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