Technical Product Support (TPS) Engineer III - New College Graduate

Join the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. This role is part of our growing Process Engineering team for our FEP (Front End Product) group in Santa Clara, CA.

Applied's FEP BU develops and delivers precision materials modifying products to enhance our customers' transistor performance using thermal and/or plasma-assisted technologies.

Key Responsibilities

Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.

Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.

Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool

Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.

Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.

Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.

Supports GPS in the generation of documentation such as CENs and BKMs.

Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation.

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

Education: Bachelor's Degree in engineering or relevant scientific area

Experience: New college graduate willing to learn. We will train you!

Travel: Ability to travel to client site on the west coast 40-50% is required.

Qualifications

Education:

Bachelor's Degree (Required)

Skills

Electronic Technology

Certifications:

Languages:

Years of Experience:

Up to 1 Year

Work Experience:

Additional Information

Travel:

Yes, 50% of the Time

Relocation Eligible:

Yes

U.S. Salary Range:

$92,000.00 - $126,500.00

The salary offered to a selected candidate will be based on a number of factors including location and level and will vary depending on confirmed job-related knowledge, skills, and experience. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.