Technical Program Lead - Chick-fil-A Intranet

Overview

Chick-fil-A is looking for a Techical Program Lead that will drive and support the technology solutions that enable Operators and team members to manage their Restaurant intranets.

As Chick-fil-A's global footprint grows, we're building a best-in-class network of communications channels to ensure that our Operators, Team Members, and Staff receive relevant and timely communications that equip them to make business decisions while fostering a culture of care.

In the role of Technical Program Lead, you will help drive decisions on product features for Chick-fil-A's Restaurant Intranet platform. You will be the SME for Chick-fil-A's suite of enterprise communications solutions, including @Chick-fil-A, the corporate intranet. In addition, you will bring the visioin and focus to an often-ambiguous context and dynamic set of business challenges while being an excellent collaborator and fostering a thriving agile working model.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

• Co-create vision and strategy with leadership and cross functional teams in DTT, Corporate Communications, and Team Member Experience to achieve business outcomes
• Partner with Team Member Experience and Corporate Communications team to define, prioritize and oversee the development of product redesigns, new features, enhancements, and integrations, including managing the product backlog.
• Partner with help desk team to troubleshoot, verify, and remediate end user support tickets
• Partner with technical team on development and maintenance of our content management system and video platform
• Collaborate and interact with developers, stakeholders, system architects and various subject matter experts to manage the implementation of changes and issue resolution
• Leverage subject matter expertise of User Experience Design and Strategic Communications to drive exceptional digital outcomes
• Act as Subject Matter Expert for systems/platforms supported
• Track platform effectiveness and other digital platforms through key performance metrics
• Represents the team and their efforts to others within the organization.
• Ensures cross-team and release requirements and dependencies are shared appropriately.
• Develops and maintains strong and productive relationships with all IT and business stakeholders.
• Attends all team retrospectives and assists with driving continuous improvement across the team.
• Partner with Technical implementation partners and vendors to ensure delivery of expected outcomes

Minimum Qualifications

• Experience with web-based Intranet software (Optimizely preferred)
• Experience with UX/UI design
• Experience with Product Ownership/Product Management
• Experience with Agile development approaches and techniques
• Experience in driving teams and management to decisions

Preferred Qualifications

• Experience with technical systems, data structures and languages
• Strong verbal and written communication skills
• Excellent personal and relational intelligence
• Demonstration of leadership and strong collaboration
• Ability to quickly learn and comprehend technical systems
• Self-starter who completes responsibilities with minimal supervision
• Team player who is committed to both the team and the product
• Strong decision-making skills with the ability to collaborate and make decisions in the gray
• Sharp analytical and problem-solving skills
• Ability to effectively manage vendors
• Servant spirit with strong sense of stewardship
• Certified Scrum Product Owner(CSPO)
• IIBA Agile Analysis (IIBA - AAC) Certification
• Certified Business Analyst Professional (CBAP)
• Experience with Business Analyst Body of Knowledge (BABOK)

Minimum Years of Experience

5

Travel Requirements

10%

Required Level of Education

Bachelor's degree or equivalent experience

Preferred Level of Education

N/A

Major/Concentration

Technical or related field of study