Technical Program Manager

• Plan, coordinate and track execution of Engineering team initiatives in alignment with leadership and company goals
• Build strong partner relationships with the Engineering leadership, and other cross functional teams
• Contribute to the development of the Engineering project-planning process
• Provide metric-based, as well as progression-based, status reporting for executive-level consumption
• Roll out process changes to the Engineering organization
• Develop communication plans to ensure alignment across the organization
• Review service failures, lead incident reviews, and create reports when required as part of ClickUp’s Incident Management process.
• Organize and run monthly/quarterly site-health review meetings with executive stakeholders
• Identify opportunities for improvement, make recommendations to Engineering teams, then track execution on those approved recommendations
• Champion collaboration, re-use of existing technologies, solutions, knowledge sharing, and promote communication among the team leaders
• Create, review and track updates to process and technical operations documentation. This includes templating process approaches
• Act as liaison to broker conversations between teams, documenting the action items and deliverables of those conversations
• Assign and oversee the daily tasks of engineering personnel with their managers, while ensuring all are actively working toward established milestones
• Produce ad-hoc reports when required - drive towards automated dashboards.

• Have 5-8 years experience as a Technical Program Manager, with the majority of those years focused on End to End ownership of Software Products.
• Demonstrated understanding of Program Management processes, strategies and methods
• Understand and have practical experience rolling out SDLC processes.
• Have experience/familiarity with cloud-based Infrastructure solutions.
• Tenacious problem solver, will own issues start-to-finish until resolved.
• Experience working with teams building highly-distributed, large-scale solutions.
• Excellent communication skills, both written, visual in presentation and verbal with great attention to detail.
• Ability to communicate effectively with both technical and non-technical audiences
• Hold and host meetings to help drive execution of deliverables.
• Strong rapport and relationship building skills with both internal departments and external customers.
• Excellent networking skills, ability to navigate organizations, and build strong relationships with clients, partners, and executive leadership.
• A good level of business awareness and technical acumen.
• Strong organizational, time management, and prioritization skills.
• Ability to take a creative approach to situations and problem solving.
• Understanding of tech industry working practices / methodologies ITIL foundation certification desirable, but not essential.
• Due to ClickUp being a 24x7x365 operation, must be willing to be available for occasional infrequent Engineering needs off core hours.

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