Technical Program Manager

About Nava

Nava is a consultancy and public benefit corporation working to make government services simple effective and accessible to all. Since 2013 federal state and local government agencies have trusted Nava to build transformative digital services to help people access public benefits. Meeting our mission is an opportunity to restore trust between people and public institutions. We focus on populations that are the least protected because the stakes are higher.

As a client services company we work with government agencies to improve how people apply for benefits navigate their health care and more. We bill for our time selling our expertise and problem-solving methodology to government clients. Our clients hire us to help improve their products and services so that their users and beneficiaries have a better customer experience.

These end-users—the humans who benefit from our work—are at the core of everything we do. We research beneficiaries’ needs to help our government clients better deliver on their missions providing everyone at Nava opportunities to do meaningful impactful work.

What You’ll Do

• Exceed the expectations of our government partners by cultivating strong trusting relationships and maintaining high situational awareness at the agency level

• Proactively detect risks and work collaboratively with the delivery team and program stakeholders to effectively resolve them (issues can span delivery process culture expectation setting staffing contract milestones finances)

• Engage our clients on a continuing basis to ensure their needs are met or exceeded understand their vision collaboratively solve issues and communicate our progress transparently

• Maintain awareness of the broader project landscape and potential for new opportunities and risks and grow your portfolio accordingly with surge contract line item numbers (CLINs) option years and negotiations with prime contractors.

• Collaborate across projects and across the organization to proactively anticipate and solve problems across delivery

• Support the creation of delivery environments built on mutual trust between government partners and our team

• Scale efforts through a team of project managers and other functional delivery leads

• Manage all the contracts and finances on within your portfolio in coordination with the finance team and coordinate necessary contract modifications

• Set and uphold standards for delivery excellence and client service

• Apply Nava's policies and guidance at the program level (E.g. utilization guidance)

• Participate in developing and delivering company objectives and key results

Required skills

• 5+ years of experience overseeing delivery outcomes and client relationships for a set of small medium or enterprise-sized projects to create positive delivery environments.

• Experience working with Federal agency CIO or other  IT delivery groups at an agency level.

• Understanding the desired digital modernization and implementation goals for Federal agency objectives

• Must  possess a technical contributor background with experience  in Custom Software development or Cloud infrastructure programs/projects

• Experience working with or for government agencies

• Experience with growing agile development teams and the challenges of managing a project at scale

• Ability to demonstrate experience leading projects with significant complexity including managing milestones dependencies and integrations with significant risk uncertainty or scale

• Experience using agile frameworks like scrum kanban or SAFe and familiarity with agile development practices such as continuous integration and continuous delivery

• You are an empathetic communicator and relationship builder – you take a service-oriented approach to supporting the program team and our clients

• Adaptable problem solving and ability to deal with multi-dimensional challenges involving many organizations processes cultures and technologies

• You are highly organized and care deeply about building and growing a sustainable culture-conscious business

• A strategic approach to delivery planning and contract management over the medium-term and long-term

• An iterative approach to execution that emphasizes rapid team progress

• Ability to maintain broader situational awareness beyond the immediate team

• Excellent written and verbal communication skills

• Occasional travel

Desired skills

• Experience developing around a modern tech stack within legacy constraints

• Experience launching new production systems with high public visibility

• Experience with long term complex and ambiguous IT modernization efforts

• Experience with using common project management tools like Jira and Confluence

• Project management in a government context

• Track record of introducing and expanding agile transformation and pursuing best practices in project management with clients and stakeholders

• Experience managing projects that provide production operations and support alongside ongoing product/feature development

$140000 - $157500 a year

Other requirements

All roles at Nava require the following:

●  Must be legally authorized to work in the United States and meet any other requirements for government contracts for which they are hired.

●  Candidates who are offered a job with Nava must possess work authorization that does not require sponsorship by their employer for a visa now or in the future.

●  May be subject to a government security investigation and must meet eligibility requirements for access to classified information or applicants who are eligible for security clearances.

Perks working with Nava

● Competitive benefits: We prioritize your well-being offering highly competitive medical dental and vision benefits.

● Generous time off: Enjoy 20 days of accrued PTO 12 paid federal holidays 5 floating holidays and unlimited sick leave.

● Annual discretionary bonus: Paid annually to eligible employees. When Nava does well you do well.

● Parental leave: Receive 16 weeks of fully paid parental leave and weekly meal deliveries during your leave.

● Employee wellness program: Access our comprehensive Employee Wellness Program.

● Virtual doctor visits: Enjoy zero copay virtual doctor visits through UHC.

● Fertility support: Benefit from fertility support and treatment options.

● Sabbatical leave: We offer a sabbatical leave program.

● 401k contributions: We match 4% of your salary in 401k contributions.

● Flexible work arrangements: We offer flexible work arrangements to suit your needs.

● Home office setup: Receive assistance with your home office setup and a monthly phone allowance.

● Utilities reimbursement: Get a monthly partial reimbursement for utilities (where applicable).

● Learning and development: Access our comprehensive learning and development program.

● Tuition and Professional development budget: Receive a prorated annual tuition and professional development budget and a LinkedIn Learning license.

● Equity stock options: Benefit from equity stock options.

● Employee referral program: Participate in our employee referral program.

● Commuter benefits: Enjoy commuter benefits.

● Insurance coverage: Receive short and long-term disability insurance as well as life and accidental death insurance.

● Inclusive culture: Join our diverse inclusive highly collaborative and vibrant culture that supports remote work.

Location

You can work in a hybrid work arrangement from one of Nava’s offices in NYC DC or San Francisco. We also have fully remote options if you reside in one of the following states:

Alabama Arizona California Colorado DC Florida Georgia Illinois Louisiana Maine Maryland Massachusetts Michigan Minnesota Missouri Nevada North Carolina New Jersey New York Oklahoma Oregon Pennsylvania Rhode Island South Carolina Texas Tennessee Utah Virginia Washington Wisconsin.

*If you are not living in one of the states listed above unfortunately you will not be considered for a position at this time.

Stay in touch

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Nava PBC equal opportunity employer that is deeply committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color age gender religious or political beliefs national origin or heritage marital status disability sex sexual orientation or gender identity genetic information pregnancy status as a protected veteran or any characteristic protected by federal state or local laws. Our commitment to diversity equity and inclusion not only reflects our values as a public benefit corporation but also enriches our ability to do our work. Learn more about where we are today and hope to be by 2025.

Please contact the recruiting team at [email protected] if you would like to request reasonable accommodation during the application or interviewing process.

We participate in E-Verify. Upon hire we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States.