Technical Program Manager 4

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.

Billions of requests. Millions of Users. Come be part of Comcast's Multi Product Platform team! Our team designs, builds, and operates the APIs that power the Xfinity and Sky product experiences. Reliability and performance at this scale require sophisticated information systems to be made simple.

Job Description

The Technical Program Management is responsible for Release Management activities and alignment for strategic programs, coordinating among a wide range of cross-functional internal and external resources to ensure that Releases are within the scope, on schedule, with guidance from senior staff member(s). Serve as the program lead for Release Management and projects of greater than average complexity and scope. Responsible and accountable in the planning, development and delivery of new technical programs. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.

As a key member of the team, you will be responsible for driving on-time, high quality releases across a large number of devices. You would be responsible for the complete release management lifecycle, which includes scheduling, coordination, and management of releases on number of deployed devices. The position will require daily collaboration with Software Development, QA and external stakeholders. You will assess and implement new Release Monitoring DevOps Tools and suggest improvements. You will manage risks and resolve issues that affect release scope, schedule and quality.

Core Responsibilities

• Understands the scope of technical programs as defined by the product and business requirements and the budget process. Participates in the key planning of milestones. Uses specific knowledge about one or more technical areas to research, plan, communicate and achieve objectives through program/project team.
• Identifies, confirms and obtains participation from required cross-functional teams. Works with the other team members and initiatives effectively.
• Builds program plans and program record. Works with the core team to identify and schedule all the work required to fulfill program scope, including identification and management of critical path tasks. Identifies and manages program critical paths.
• Facilitates the development of key goals, objectives and success criteria for the program using specific knowledge about one or more technical areas to research, plan, communicate and achieve objectives through program/project team.
• Supports the budget and resource forecasting exercises.
• Analyzes areas of risk to avoid risky activities by identifying and managing critical paths and risk areas. Establishes contingency plans and identifies trigger events and assumes responsibility for initiation corrective actions. Escalates early to appropriate levels.
• Works with leadership and core team members to help identify and assist in making program tradeoffs to balance scope, time and costs while developing resolutions to complex problems that require the frequent use of creativity. Ensures proper documentation.
• Tracks and manages the program schedule and upstream and downstream dependencies. Analyzes the actual performance against the plan and makes adjustments consistent with plan objectives. Develops resolutions to complex problems that require the frequent use of creativity. Oversees the team as they plan, track and execute project plans from start to completion.
• Communicates updates on major milestones and keeps all stakeholders informed of progress and issues. Identifies and manages proposed changes to technical program parameters and works with management to ensure appropriate processes and communications are followed.
• Monitors and ensures quality of program deliverables. Works with core team and key field resources to develop and monitor deployment schedule, strategies and tools to support the implementation of programs in the field through trials and controlled customer deployments.
• Consistent exercise of independent and collaborative judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• The ideal candidate will have a strong understanding of software development principles and practices, as well as the ability to manage and motivate cross-functional teams.
• Working with technical partners to understand their roadmaps and identify critical technical capabilities that need adoption.
• Collaborating with our technical operations teams to understand and spread innovative technical tools and practices
• Mentoring more junior members of the technical staff.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

7-10 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.