Technical Program Manager

We are looking for a (Senior)Technical Program Manager who will be overseeing the planning, execution, and delivery of critical and strategic programs as our company scales. You will work closely with our product squads, Chief Product Officer, Chief Strategy Officer, VP of Customer Service and Engineering leads to ensure the projects are completed effectively while meeting the organization's objectives and contributing to a greener tomorrow.

WHO YOU ARE

• You have a proven track record of delivering business results on a global scale, successfully managing multiple complex projects in a software company, ideally an e-commerce marketplace, from inception to completion.
• You are highly skilled at leading by influence and are able to effectively listen and communicate with different stakeholder groups (cross-functional teams), including company leadership, to ensure project goals are met with timely and efficient execution.
• You have a deep understanding of technical concepts, are detail-oriented, and can work with the cross-functional teams to help them formulate a plan and execute it across departments and/or companies.
• You are a strategic thinker and able to quickly understand a technical system to help with prioritization, problem-solving, unblocking, clarifying ownership, and accountability, helping to streamline execution and minimize and manage interdependencies.
• You adapt your style to the needs of different groups and understand the relationship and interplay between operational teams, technical teams, and business teams.
• You have at least 5 years of experience as a Technical Program Manager in an agile environment.

WHAT YOU'LL DO

• Ensuring efficient, on plan, execution of projects/strategies across Product, Engineering, Supply, Strategy, Customer Service, and other internal and external integration partners.
• Delivery planning, OKR mechanics, and coordination across delivery teams. This includes project plans, milestones/deadlines, progress tracking, alignment, and managing cross-team and external partner (Zendesk) communication.
• Risk, dependency, issue management including mitigation strategies, and timely escalation internally or with external partners when needed.
• Chasing down impediments in development, deployment, and GTM and ensuring they get resolved.
• Identifying opportunities to help bring efficiencies to cross-department and inter-company programs.
• Defining and documenting clear ownership.

Additional Skills we appreciate:

Proficiency with modern collaboration tools including Notion, Gitlab, Google Analytics, Looker, Slack, Zapier, and Microsoft Office 365.