Technical Program Manager

Role: Technical Program Manager

Location: Remote

Who We Are

Are you a passionate engineering leader looking to make a real impact?

At Massive Rocket we're on a mission to design and build beautiful customer experiences. And we're searching for a visionary Technical Program Manager to join our journey.

What We Offer

💨 Fast-moving environment – you will never stop learning and growing

❤️ Supportive and positive work culture with an emphasis on our values

🌍 International presence – work with team members in Europe the US and around the globe

🪐 100% remote forever

🌴 Flexible Vacation Policy

🧗🏼‍♂️ Career progression paths and opportunities for promotion/advancement

🍕 Organised team events and outings

What we’re looking for

As a Technical Program Manager at Massive Rocket you are responsible for leading complex programs and projects across multiple Massive Rocket client and vendor teams. Your goal is to drive customer satisfaction through technical program management excellence.

In your role you will manage and govern program budgets build and allocate kick-ass project teams and drive their delivery toward complete project execution.

You will report program and project statuses and risks. You will proactively spearhead risk resolutions and track/report mitigation actions.

You will in a structured way to keep internal and external stakeholders updated on the program and project statuses by sending regular progress reports facilitate Steering Committees.

You will connect the client with Massive Rocket Solution Architects Business Analysts and Product Manager and facilitate the collection review and approval of customer business and system requirements.

You will bring your deep technical knowledge to bear on your programs and have meaningful discussions with technology professionals on technical decisions challenges and architectural evolution of the solution being built.

Responsibilities

• Delivery Dynamo : Ensures successful delivery of programs projects and services. Manage project timelines resource allocation and risk mitigation.

• Customer Success Strategist : Craft comprehensive customer solutions encompassing Business Cases ROI for key initiatives Strategy Architecture Approach Training Programs and Project Plans – maximizing impact and value.

• Roadmap Strategist : Proactively identifies next work streams fleshes out requirements estimates prioritizes and includes into the roadmap.

• Technical Titan : Architects and designs sophisticated technical solutions in collaboration with engineering teams driving the successful execution of program objectives.

• Risk Ranger : Conducts in-depth technical reviews and evaluations effectively identifying potential risks and issues implementing strategies to mitigate them and ensuring the stability and continuity of the program.

• Engagement Specialist : Build strong relationships with clients and internal stakeholders understanding their needs and managing expectations.

• Agile Catalyst : Drives Agile mindset and methodology within Program Teams.

• Process Guru : Optimizes program/program processes and workflows. Embraces Massive Rocket's agile development philosophy.

• Efficiency Expert : Champion of Massive Rocket's best practices and streamlined processes.

• Solutions Specialist : Participates in sales discovery calls helps flesh out SoW and timelines for programs and identifies needed resources.

Experience

• Minimum 5+ years of experience in program management building complex systems in the B2C space.

• Proven track record of successfully managing and delivering complex multi-team programs on time and within budget.

• Strong understanding of Agile methodologies (e.g. Scrum Kanban) and their effective application in program management.

• Excellent communication collaboration and interpersonal skills with the ability to build strong relationships across diverse teams.

• Demonstrated ability to lead and motivate teams fostering a culture of ownership and accountability.

• Strong analytical and problem-solving skills with the ability to identify and resolve complex program issues.

• Proficiency in project management tools and methodologies such as MS Project Jira or Asana.

• English at C1 level

Technical Knowledge:

• Strong knowledge of engineering practices and principles.

• Working knowledge of modern application architecture patterns and cloud infrastructure concepts.

• Familiarity with relevant technologies within the Digital Consumer Engagement space such as Data Warehouses (Snowflake) CDPs (mParticle) machine learning CRM ( Braze) and Loyalty Engine ( Talon.One ).

If you're ready to launch your career to new heights at a company fueled by passion and innovation we want to hear from you!