Technical Program Manager 6, Program Management

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

Responsible for the technical program management activities and alignment for strategic programs, coordinating among a wide range of cross-functional internal and external resources to ensure that programs are within the scope, within budget and on schedule, with guidance from senior staff member(s). Serve as the program lead for specific, defined multi-discipline technical programs or projects of greater than average complexity and scope. Responsible and accountable in the planning, development and delivery of new technical programs. Recognized as an expert in own area within organization. Provides leadership, mentoring and guidance. May participate in the development of business strategy. Decisions are far-reaching in terms of setting precedents for the business and technology.

Job Description

About the Team:

The Global Product & Technology Delivery Planning and Business Operations team supports portfolio management and planning, delivery commitments, data analytics automation, dashboarding and reporting for product Management and Engineer in support of the overall organization's Initiative Product lifecycle.

Job Profile Summary

Responsible for the technical program management activities relating to Planning and Portfolio management of the Entertainment Organization. This role ensures alignment for strategic programs, coordinating among a wide range of cross-functional internal and external teams to ensure that planning activities are communicated and managed effectively. Serve as the Planning program lead for top Entertainment Initiatives with multi-discipline technical programs or projects of greater than average complexity and scope. Responsible and accountable in the planning, development, and delivery of new technical programs. Acts as a technical expert in planning, tooling, execution of commitments, and measuring success for these activities. May work independently or as part of a team on more complex projects. Provides mentoring and guidance to more junior members of the organization. May be responsible for leading team members but does not directly manage people.

Core Responsibilities

• Understands the scope of technical programs as defined by the product and business requirements and the budget process.
• Manages the planning and execution of milestones commitments through various tools including JIRA, Smartsheet, Excel, SharePoint, and PowerPoint.
• Drives success with the use of status dashboards, communication, and metrics
• Identifies, confirms and obtains participation from required cross-functional teams. Ensures team clearly understands roles and responsibilities for the duration of the planning.

• Drives meetings, follow ups and education session to ensure comprehension of planning model and execution
• Updates and maintains JIRA, Smartsheet, Excel, and Powerpoint documents for planning activities and status reports
• Responsible for owning and delivering cohesive communications across the planning Ways of working processes, stakeholders and executive teams
• Works with cross-functional Initiative and Platform teams across deliverables
• Understanding of JIRA and Alignment with Ways of Working Planning model

• Identifies milestones, goals and success criteria for the Initiative with key stakeholders and core team. Raises conflicts and resolves with the appropriate level of management engagement to build consensus.
• Recommends changes to improve the engineering process and to alleviate process inaccuracy and duplication.
• Helps to generate new ideas to make planning and tracking of commitments more efficient
• Helps to obtain updates on major milestones and keeps all stakeholders informed of progress and issues. Identifies and manages proposed changes to program parameters and works with managers to ensure appropriate processes and communications are followed. Work is evaluated upon completion to ensure objectives have been met. Contributes to the development of organization's goals and objectives.
• Monitors and ensures quality of program deliverables. Leads core technical team and key field resources to develop and

• Monitors deployment schedule, strategies and tools to support the implementation of programs through trials and launch

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

15 Years +

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.