Technical Program Manager 6, Program Management

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

A part of MarTech and Digital Enablement Technology leadership team, the Technical Program Manager is responsible for driving strategic initiatives, optimizing operational efficiency, and facilitating the growth and success of our team, with shared visibility among stakeholder teams.

Our team responsibility is to continue enabling marketing, business, and technology teams with the access to our capabilities and distribution needed to drive the business and serve customers with accuracy, reliability, and speed. We are focused on driving simplicity in our ecosystem and future-proofing for AI everywhere initiatives to power strategic business outcomes. It is ever more important that, as our business continues to grow and becomes increasingly complex, we're ensuring the appropriate level of focus on all areas of our work and providing the right level of leadership to ensure we can deliver on our goals.

This role presents a significant opportunity for strategic influence and innovation within a dynamic and growing environment, with a clear connection to improving the overall customer experience. If you are flexible, self-motivated, curious AND have a passion for strategy, operations, technology, AI, and possess excellent analytical and communication skills, this role is perfect for you!

Job Description

Strategic design and execution : Partner with senior leadership to refine the strategic vision and goals of the team. Demonstrate your understanding of emerging trends to develop strategic recommendations and roadmaps that drive product and program success. Provides in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions.

Operational Efficiency: Maintain a focus on continuous improvement, identifying recurring themes and root causes for any issues in delivery, and take corrective action as required - acquiring senior business partners consensus where appropriate. Identify and solve complex issues with a strategy resolution and recommends cost effective alternatives.

Cross-Functional Collaboration: Foster trusted partnerships with various teams and partners to align strategies and execution plans, building a positive "one team ethos". Act as a liaison between different teams to independently facilitate communication, resolve differences, and drive strategic alignment.

Program Management: Lead planning and execution efforts, driving program schedules, tracking progress, and communicating updates to partners and senior leadership. Identifying the most critical questions and organizing teams to find efficient ways to get answers. Understanding the link between technical decisions for the system and customer experience and communicating impacts clearly and concisely.

Trusted Advisor: Serve as a key trusted advisor to leadership, providing strategic counsel and guidance based on your technical and industry expertise, representing team interests in various forums across Xfinity Growth, Innovation, and Experience (XGIE), Enterprise Business Intelligence (EBI), and Data Experience (DX), Technology, Product, Experience (TPX), and Global Technology Organization (GTO).

Inclusive Leadership: Foster an inclusive work environment where everyone is encouraged to bring their authentic selves. Promote continuous learning, knowledge sharing, and wellbeing within the team.

Qualifications:

• 15+ years of relevant work experience
• Bachelor's Degree
• Certifications a plus

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

15 Years +

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.