Technical Program Manager

Job Requisition ID #

22WD61128

ob Description

Position Overview

We're looking for an experienced and talented Technical Program Manager to join the Device Management Services team responsible for the global footprint of endpoint computing devices including Windows, Mac, iOS, and Android as well as applications installed across these platforms. This position will help us deliver new experiences across these platforms that focus on device and application security, automation and custom solutions for our business partners. This position is at the center of an exciting space with rapidly changing technology and capabilities. This Technical Program Manager position will require you to work cross-functionally with business leaders, engineering teams, marketing, finance, and internal customers to drive progress towards goals. You'll have the opportunity to do all this while maintaining a high quality of life. Travel is minimal, hours are usually reasonable and family priorities are taken into consideration. You'll enjoy a flexible and causal working environment with great benefits.

REMOTE WORK, US-CANADA

Responsibilities

• Manage specific programs/projects that have a distinct beginning and end. Develop and maintain program/project plan and schedule utilizing corporate standard PM software. Assist team members in planning, estimating, and controlling tasks. Ensure that interfaces are recognized, and tasks are integrated. Perform critical path analysis and develop action plans to mitigate risk. Identify and implement alternative solutions. Deliver a variety of presentations in support of the program objectives
• Define program/project resource plan, including internal and contract resources. Develop the business case for technology programs/ projects. Recruit external partners and manage new partner application and contract renewal process. Present the program to potential partners. Monitor and analyze performance of partners through evaluations and other quantifiable means; monitor and enforce applicable requirements
• Monitor program/project to ensure completion within defined schedule, budget, and quality parameters. Prepare and distribute various reports and updates on the status of the program to various audiences, including executive management, functional management
• Effectively contract and communicate with stakeholders to ensure satisfaction with program/project management services and product delivery. Work proactively with the client to resolve critical issues. Develop strong client and stakeholder relationships and maintain effective communication channels. Consult with others on development and execution of complex program/project plans. Define practices and processes for managing client and stakeholder expectations
• Analyze program/project metrics and trends to evaluate success of overall program. Anticipate potential issues and implement appropriate remedies

• Monitor program/project strategies, tactics, and procedures to meet changing needs of partners and the business. Gather feedback from partners through face-to-face meetings, phone calls, surveys, and other methods. Maintain the efficient and effective operation of the program by implementing changes as required
• Interface with various functional groups, program/project teams and other stakeholders to effectively resolve issues and remove barriers to program success. Implement and improve procedures and processes to optimize program effectiveness
• Serve as internal spokesperson for the program/project. Plan content and deliver internal and external program communications to the appropriate audience through various channels, including email, direct mailings, conferences, seminars, and road shows
• Ensure clear and consistent information is distributed to partners and customers. Define content of program, both internal and external to ensure consistent and accurate messaging. Publish reference materials, brochures, and other program collateral as appropriate
• Assist with the coordination and facilitation of meetings (e.g., daily stand-up, backlog grooming, sprint planning, release planning, and sprint retrospectives); adapt process as required to maximize each team's success

• Working with Service Planners and other Project Managers on initiatives aimed at improving organization-wide processes, tools, and culture
• Coordinating and scheduling the execution of deliverables across multiple teams
• Participate in pre-planning activities to inform decision making and business goal validation
• Guide the team in refining and managing the product backlog to deliver consistent business value
• Facilitating the removal of tactical and organizational impediments to team progress

• Identifying and coordinating dependencies with external teams
• Assisting with internal and external communication, improving transparency, and radiating information of the team status and issues
• Drives programs, helps users understand and use our tools, drives process improvement and initiates user communications
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Minimum Qualifications

• 5 to 7+ years of relevant working experience in IT related projects
• Strong technical knowledge of Microsoft Suite (specifically Microsoft Teams) required
• Collaborative, Agile environment experience
• Proven project manager skills and ability to structure, describe and present complex issues within the management and accounting reporting area
• Proactive approach to work assignments

• Structured, analytical, pragmatic troubleshooter, and a good team player
• Certified Agile/Scrum Product Owner or Certified Scrum Professional preferred
• Bachelor's Degree in Computer Science with Business Management (or related field), or equivalent work experience required
• Aha and Jira knowledge is a plus
• Solid communication skills both written and verbal

• Strong planning skills
• High levels of professional confidence and business acumen
• Must have excellent organizational skills

The Ideal Candidate

• Manages internal programs/projects from initiation through delivery, including planning/project control and status reporting, team management, and related troubleshooting and problem resolution to ensure completion of assigned program/project is on schedule and within budget

• Interprets program/project requirements considering both internal and market drivers, and converts them to program deliverables
• Organizes program/project activities and interdepartmental meetings; identifies and communicates program/projects scope and ensures program milestones and objectives are met

• Remote work
  
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