Technical Program Manager

In this role you will be accountable for managing Services programs across the pillars of P&E Collaboration and Delivery Excellence. This position requires a multidisciplinary background and you will need to have technical delivery experience and deep Celonis product expertise with a customer first focus. Your work will be cross-functional orchestrating programs touching almost all parts of the organization: Product and Engineering, Sales and Value Engineering, Customer Experience, Support, and Operations.
Responsibilities:

• Product and Engineering (P&E) Collaboration
• Actively work alongside the Celonis Services delivery teams to gather customer needs to provide insights into the new product pipeline for Product and Engineering from a delivery perspective.
• Utilize your deep technology understanding of Product and Engineering plans in order to recognize business-generating opportunities for Services and ensure successful product adoption
• Create and deliver a robust process in conjunction with other teams to launch new products and features.
• Plan and facilitate deep dives with PnE to exchange ideas and share learnings from recent customer engagements.

• Delivery Excellence
• Actively work alongside the Celonis Services field teams to ensure methodology and tools are efficient, robust and support the needs of customer implementation. Methodology and tools should expedite our ability to implement Celonis and better serve our entire customer base.
• Develop Services specific knowledge management content and best practices.
• Partner with Leadership, HR and Enablement Teams to maintain and keep up-to-date Celonis Services onboarding material and training paths for all roles.
• Drive enablement and certification programs for Celonis Services staff, customers and partners

• Cross Department Collaboration & Change Management
• Work with the Enablement team and Academy to create relevant enablement content
• Plan and facilitate deep dives with Sales and Value Engineering to exchange ideas and share learnings from recent customer engagements.
• Collaborate with VE on CS / VE handshakes across programs and initiatives that align to the Celonis Customer Journey.
• Identify optimisation and automation opportunities to improve customer experience.
• Collaborate and ensure coordination across internal and external teams that will be visible at the highest levels of the organization.

Qualifications

• Deep understanding of Celonis products and platform.
• First hand technical experience in a post-sales delivery role within Celonis
• Demonstrated ability to collaborate with sales and other cross-functional teams to achieve aligned business goals.
• Experience with knowledge management, process engineering, program management, tools, enablement practices, and methodologies.
• Demonstrated progressive experience with program management operations or related experience with a technical SaaS or subscription software service.
• Experience leading cross-functional initiatives in mid-sized or large organizations
• Ability to disseminate team goals, objectives, and metrics to higher level OKRs/ V2MOM and track the outcome
• Experience in proving value that has been brought to the organisation
• Involved in an organization during a period of growth and transformation.
• Excellent communication, presentation, leadership, management, interpersonal and problem-solving skills.
• Passion for using operational metrics and process improvement to support key decisions and drive organizational optimization.

What Celonis can offer you:
The unique opportunity to work within a new category of technology, Execution Management
Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
Great compensation and benefits packages (stock options, 401(k) matching, generous time off, family leave from day one, and more)
Mental well-being support (mindfulness tools such as Headspace, virtual events, and more)
A global and growing team of Celonauts from diverse backgrounds to learn from and work with
An open-minded culture with innovative, autonomous teams
Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future