Technical Program Manager

See yourself at Twilio

Join the team as our next Technical Program Manager 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

The Technical Program Manager will project manage multiple projects from ideation through completion to include planning, implementation, delivery and support across the Information Technology (IT) portfolio. This role will be a part of the The DS&S Strategic Operations Project Management Office (PMO) which is responsible for creating and maintaining operational and process rigor via a scalable and well-structured project management approach, process improvement, and governance processes. The Technical Program Manager will be responsible for supporting and enabling our cross-functional value stream teams with Product Managers, Product Owners and Shared Services to execute and launch SAFe PI Planning initiatives with increased value, velocity and flow. 

Responsibilities

In this role, you’ll:

• Project manage strategic and simultaneous initiatives, working alongside members of the IT team and other cross-functional Twilio teams (People Operations, Controllership, R&D, Procurement) from project inception and prioritization to completion. 
• Ensure stakeholder satisfaction through multiple communication channels based on influence and interest and through monitoring and awareness of project progression and performance. 
• Manage risk and issues during execution of prioritized initiatives and lead the team to remove impediments in a timely manner. 
• Leverage the Project Management, Agile, or SAFe mindset and principles throughout the project lifecycle to drive and serve the team towards achieving best practices.
• Drive decision-making by communicating goals and objectives; run inclusive, productive, and impartial meetings to ensure implementation or closure of actions. 

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Project Management or Agile Certification (PMP, SAFe, CSM).
• Bachelor’s degree or equivalent experience required.
• 4+ years of project management experience across the IT project lifecycle (planning, design, development, test, and implementation) for software, application, hardware, implementation services, or network projects using Agile and/or waterfall methodologies.
• Demonstrated experience and success working with the project architecture or technical capabilities and limitations of solutions to aid teams in project delivery. 
• Strong understanding and use of project management systems and tools such as Atlassian (Jira, Atlas, Confluence, Advanced Roadmaps) or Airtable.

• Demonstrated success with structured change management, problem-solving, process re-engineering, business analysis, written and verbal communication.

Desired:

• Ability to negotiate or influence to persuade stakeholders where opinions are contrary and bring diverse perspectives toward an agreed upon course of action. 
• Experience working with and leading cross-functional teams at all levels (especially senior and C-level) of an organization.
• Experience designing and deploying projects and prioritized initiatives that deliver quantitative value and drive organizational efficiencies and growth.

Location 

This role will be Remote, USA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Other Notes

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $102,160.00 - $127,700.00  
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].