Technical Program Manager (Customer Success)

Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to expand at an incredibly fast pace.

Harness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B. We’re backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures and Silicon Valley Bank.

• Develop and manage end-to-end technical onboarding projects with customers to drive adoption of Harness products.
• Manage and own process, working with multiple stakeholders internally and externally,  and representing the customer point of view within the engineering organization.
• Manage and own end-to-end customer escalations, from tracking, prioritization to customer communication and feedback.
• Drive and influence technical and product strategy cross functionally that will help reduce complexity of onboarding projects and reduce customer cycle time.
• Design measurements to track impact and drive internal and external process improvements.
• Articulate the technology, requirements, goals, and milestones of your team.
• Help drive product decisions to align with higher company initiatives

• B.S. in Computer Science or a related technical discipline, or equivalent experience.
• 5+ years of software engineering or systems engineering and/or in technical product/program management experience.
• Experience driving and delivering complex SaaS software from inception to delivery.
• Proficient in project management and issue tracking tools like Jira.
• Experience interacting with external customers and driving programs with customer teams.
• Knowledge of user needs, gathering requirements, and defining the scope.
• Experience operating autonomously across multiple teams and functions demonstrated critical thinking and thought leadership.
• Organizational, coordination, and multi-tasking experience.
• Analytical and problem-solving experience.
• Experience establishing work relationships across multi-disciplinary teams in a different timezone
• Experience with CI/CD pipelines is a plus

• US- Remote - preferably within the central time zone 

What you will have at Harness

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Flexible work schedule
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Monthly, quarterly, and annual social and team building events
• Monthly internet reimbursement

• Harness Grabs a $150m Line of Credit
• Welcome Split!
• Harness Recognized in Inc.'s Best Workplace Awards 2022
• Harness on LinkedIn: America's Great Companies to Work For -- And What You Can Learn From
• #6 - Glassdoor Best Places to Work 2021 list
• #17 on Forbes Top 50 Cloud Companies to Work For
• #47 on LinkedIn’ Top 50 Companies to Work For
• #2 on Quartz 2021 list best places to work for remote workers
• 2021 Career Launching Companies List

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.