Building the Future of Crypto

Our Krakenites are a world-class team with crypto conviction united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

Kraken is a mission-focused company rooted in crypto values. As a Krakenite you’ll join us on our mission to accelerate the global adoption of crypto so that everyone can achieve financial freedom and inclusion. For over a decade Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply please read the Kraken Culture page to learn more about our internal culture values and mission.

As a fully remote company we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders institutions and newcomers to the space. Kraken is committed to industry-leading security crypto education and world-class client support through our products like Kraken Pro Kraken NFT and Kraken Futures .

Become a Krakenite and build the future of crypto!

Proof of Work

The Team

Kraken is a market leader in one of today’s most innovative and rapidly growing industries. In our mission to accelerate the global adoption of cryptocurrencies we understand that crypto isn’t straightforward for most people yet. This is where our localization team plays a key role to make crypto accessible to people anywhere in any language.

As our user base grows alongside our range of service offerings the role of our localization team is increasingly important in not only making our platform more accessible but making the entire crypto space more within reach of mainstream audiences across the world. The Localization Team at Kraken is looking for a Localization Technical Program Manager (TPM) to manage Machine Translation (MT) implementation localization process automations localization testing and quality assurance workflows as well as support the internationalization of our products and growing localization needs.

You’ll work alongside our team of localization project managers as well as cross-functional technical data and product-focused stakeholders (engineers product managers designers) whose mission is to consistently deliver the best experience to our international clients. As a TPM you will own our localization automation and testing processes and also drive continuous improvement initiatives of our localization workflows to drive localization impact on key business metrics.

The Opportunity

• Ensure linguistic and functional quality for our global products and identify continuous improvement opportunities for country/market customizations.

• Execute MTPE strategies to train and customize MT engines.

• Develop workflows in collaboration with our TMS and LSPs maintain localization budget tracker and own operational effectiveness metrics reporting.

• Improve Linguistic QA (LQA) process drive localization testing with our vendors and internal teams for applications and features leading end to end testing bug triaging Jira ticket assignment reporting functional and linguistic bugs validating bug fixes implementation and regression testing.

• Identify areas for LQA process improvements define localization requirements for test automation and track status of test automation and manage the backlog of test automation implementation.

• Design and run efficient localization frameworks for multiple products content types (UI help center website legal marketing and multimedia) and languages for on-time and high-quality delivery.

• Develop and promote localization best practices across multiple disciplines including UX Design Engineering QA Product management and Release Management.

• Track and report localization impact on business metrics in key geos and growth initiatives.

• Interact with Localization Project Managers to scope out and facilitate localization projects across content areas.

• Define and track success metrics for localization ROI and efficiency.

Skills you should HODL

• Hands-on experience implementing translation management system (TMS); MT engines (Phrase Translate Next MT and other NMT/SMT engines); CAT tools (especially Phrase Suite Crowdin and Smartling among others); and other content management system (CMS) to run localization workflows;

• Strong understanding of mobile and web applications localization and internationalization development lifecycle. (Unicode and CLDR; CI/CD; agile software development; LQA processes; test automation; continuous improvement and best practices).

• Ability to implement connectors (Figma Zendesk Braze Wordpress etc.) and handle different file formats (e.g.: xml json html xliff indd etc.)

• Excellent analytical skills and usage of data-driven tools (e.g. Tableau Snowflake Mixpanel Google Analytics).

• High proficiency in one or more Project Management tools preferably tools used in Agile development (JIRA Airtable Coda etc.) as well as Confluence.

• 2+ years of technical project/program management experience in Localization Operations Localization Program Management International Product Management or equivalent roles managing complex software localization cycle from end to end.

• Degree or equivalent training in Localization Engineering Computer Science Computational Linguistics or related technical field.

• Native-level proficiency in one or more of the following languages is a plus: Spanish Portuguese French German Italian Russian Chinese.

• Flexibility to work effectively with different time zones.

#LI-Remote #LI-MR5

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents backgrounds contributions and unique perspectives. We hire strictly based on merit meaning we seek out the candidates with the right abilities knowledge and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements especially if you're passionate or knowledgable about crypto!

As an equal opportunity employer we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race ethnicity age gender identity citizenship religion sexual orientation disability pregnancy veteran status or any other protected characteristic as outlined by federal state or local laws.

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