Technical Program Manager, Training Infrastructure

SailPoint is seeking a Technical Program Manager to oversee and enhance our training infrastructure for delivering hands-on education, which includes cloud-based pods, tenants, and virtual machines. The ideal candidate will have a strong technical background, eagerness to learn, and exceptional program management skills, with a focus on developing and maintaining our training infrastructure for on-demand and instructor-led training. The Technical Program Manager will also learn and master our Identity Security Cloud products and use these skills to enhance the learning experience. This role will require a blend of technical expertise and strategic thinking to ensure our training infrastructure is efficient, scalable, and cost-effective.
Responsibilities:

• Build relationships and partner with cross-organizational stakeholders, including DevOps, Engineering, Customer Support, and others.

• Drive the program plan across all phases of the training infrastructure program lifecycle to build profitable, learner-centric, hands-on education products.

• Analyze program KPIs to track, measure, and report on program success and outcomes.

• Proactively monitor and optimize training infrastructure expenses and flag cost management concerns with leadership as they arise.

• Establish, enforce, enhance, and document policies, processes, and workflows for managing tenants and virtual machines.

• Continuously automate, scale and improve training infrastructure to meet the evolving needs of the organization.

• Lead migration of the virtual machine program to a new cloud-based platform.

• Own integrations of the training infrastructure with SailPoint's learning management system and project management system.

• Triage and resolve Identity University student support tickets arising from tenant and virtual machine issues.

• Manage internal support processes and escalations with multiple teams, including DevOps, Engineering, and Customer Support.

Requirements:

• 3+ years of experience in technical programs or related field.

• Good understanding of project management methodologies.

• Strong organizational and multitasking skills.

• Ability to work effectively in a team environment.

• Excellent communication and interpersonal skills.

• Experience and deep understanding of cloud computing technologies.

Preferred:

• Bachelor's degree in computer science, engineering, or a related field.

• Experience with managing training or educational programs.

• Experience with Identity Management.

• Experience with SailPoint Identity Security Cloud or SailPoint IdentityNow

This role is based in Pune, India
SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.