Technical Project Manager

Q2 is seeking a Technical Project Manager for our Continuous Delivery group based in Austin, TX. In this role you will work in a collaborative, agile/hybrid environment to extend and customize the Q2 Platform to meet the requirements of our ever-growing Financial Institution client base. This is your chance to join a high-performance team that is pushing the boundaries of technology to deliver and support custom code for clients. If you love problem solving and going above and beyond to satisfy clients and their ever-changing needs, then this is the position for you. The ability to effectively communicate with Product Owners, Scrum Masters, Project Managers, Implementation Engineers, Clients, Developers, and Management will ensure a successful career with our growing team.

Responsibilities:

• Partner with clients to understand business requirements and expectations.
• Design and execute project plans and documentation to deploy Q2 solutions.
• Direct project resources to complete tasks in a timely manner.
• Work closely with the client and team to problem solve issues that arise.
• Track status and provide updates in relation to overall implementation process.
• Recognize gaps in the work group’s ability to meet customer needs and deliver on-time projects; take appropriate action to achieve and exceed expectations.
• Work with Solutions Architects and Development to ensure suggested solutions are feasible.
• Act as key liaison and manage expectations of key sponsors and client executive staff related to timing, functionality and back-office requirements needed to support a successful go live.
• Train and educate clients on the product and configuration options.
• Interact with senior Q2 leaders and 3rd parties.
• Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to in interactions with clients, vendors, and peer teams.

EXPERIENCE AND KNOWLEDGE:

• Bachelor’s Degree in related field or equivalent experience
• 5-8 years’ previous work experience in similar role
• Project Management Methodology exposure preferred (PMP or PMI)
• Agile exposure preferred (CSM or CSPO)
• Strong analytical and problem-solving skills
• Familiarity with enterprise software deployment architecture and methodologies
• Experience building documentation and project plans using MS Excel, Word, and PowerPoint
• Experience managing expectations and providing creative solutions to priority conflicts for high-profile clients.
• Ability to develop new initiatives and processes that produce higher levels of customer satisfaction while reducing expenses and shortening project durations.
• Ability to organize and execute multi-facet software deployments.
• Capable of assessing project risks and related mitigation steps.
• Ability to convey technical concepts to business-oriented banking project teams and interact with senior technical internal resources.
• Possess project leadership qualities.
• Client first attitude and commitment to satisfaction
• Strong written and oral communication skills
• A relentlessly positive disposition.
• Excellent people and teamwork skills.
• Ability to remain calm, diplomatic, and cooperative under stressful conditions.
• Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment.
• Prior experience with Salesforce (or other CRM tools) and SharePoint preferred.
• Regular after hour go-live commitments.
• Financial Services and enterprise software experience preferred.

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At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.