Technical Project Manager

Come build the next-gen fintech at Early Warning, network operator of Zelle®, where we're relentlessly focused on empowering prosperity in all its forms.

From fast money movement for over 100 million people who can access Zelle® directly through their banking app to new account opening and beyond - we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives. And we're only getting started.

With new state-of the-art offices in Scottsdale, AZ (Headquarters) and Chicago, IL - plus a growing presence in San Francisco - we're entering our next big chapter. We focus all hiring efforts in a few states and within driving distance of an office location to enable in-person collaboration when and where possible. Priority hiring locations are Scottsdale, AZ, Illinois, NY tri-state metro area (New Jersey, New York and Connecticut) and San Francisco, CA. On exception we will hire in secondary locations such as District of Columbia, Florida, Georgia, Maryland, Nevada, North Carolina, South Carolina, Texas and Virginia. We are not actively recruiting in Colorado, Rhode Island or Washington.

People matter to us, so we think our best work is done when we're together, in-person. From informal interactions, to sharing ideas, to mentoring and beyond. We also believe in workplace flexibility and empowering teams to determine the rhythm of work to create an inclusive culture. Through the power of innovative collaboration, we offer hybrid and (when necessary) virtual ("remote") workplace models.

Join us and make your mark on what's next in fintech.

*Applicants must be authorized to work for any employer in the United States. We are unable to sponsor an employment Visa for this position.

The Technical Program Manager is a highly motivated individual with the ability to drive complex technology programs and projects through their life-cycle, ensuring technical solutions are sound and aligned to business goals. The role of a technical program manager involves managing multiple areas simultaneously, with a focus on leading the development of highly technical projects. You're expected to coordinate projects across multiple teams that may have a stake in a technical project. You'll manage the masterplan, push progress forward to meet deadlines, and liaise with non-technical stakeholders to ensure the project stays on the rails.

Overall Purpose

Responsible for delivery of very large, complex programs including groups of inter-related projects targeted to meet one or more key company strategic business goal(s). Accountable for establishing project/program management framework, tracking progress, managing risk, and controlling change in order to ensure delivery that meets time, cost and quality objectives. This job requires extensive technical and project management experience and ability to manage other project managers successful delivery of interrelated projects within the program.

Essential Functions

• Understands Portfolio priorities and drivees successful business outcomes within the program and aligned projects per aligned priorities
• Manage all aspects of multiple interrelated projects within the program to ensure the overall program is aligned to and directly supports the achievement of strategic business objectives
• Align project/program plans and interdependencies to ensure Program Roadmap success and Resources capacity
• Performs program level governance review of all associated project to ensure they are tracking to be on time, within budget, and defect free to ensure customer value commitment.
• Monitor projects on an ongoing basis, evaluating progress, proactively works with project teams mitigating risk and effective issue resolution across program
• Establishing best practices, templates, policies, tools and partnerships to expand and mature and improve effectiveness in support of meeting business objectives
• Coach/Mentor other PMO team members on policies and procedures and best practices
• Supports all internal and externally driven audits of projects within program
• Engages cross project interdependency scheduling to ensure project interdependencies are documented and tracked including defining critical program level milestones within each project for visibility
• Provides effective leadership and coaching to all stakeholders ensuring effective delivery of project/program outcomes in terms of cost, schedule, budget and quality.
• Creates and maintains master program plan for all active aligned projects and status reporting regarding program level milestones, success criteria, deliverable, dependencies, risks and issues, effectively communicating including executive leadership
• Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.

Minimum Qualifications

• Education and experience typically obtained through completion of a Bachelor's Degree in Business, Project Management and/or Computer Science or related field.
• Project Management Professional (PMP) certification
• Minimum of 12 or more years of related experience in program management
• Demonstrated program management experience and people leadership and mentorship in business and technical environments
• Experience in financial institutions or similarly regulatory industries and/or software development processes with background in the data processing environment, application systems, and communication systems.
• Ability to handle multiple complex projects within program / programs, to work independently, have excellent follow-up, and meet tight deadlines for deliverables. Possess excellent analytical and problem-solving abilities, and be able to deal effectively with ambiguity and constant change
• Excellent oral, written and interpersonal skills to interact proficiently with executive leadership, staff and vendors
• Highly engaged, self-starter with ability to balance achieving business results, fostering collaboration and influencing business strategies
• Proactive in identifying and driving process improvements and documenting efficiency gains within the organization
• Demonstrated experience with Agile and Waterfall methodologies and all aspects of the System Development Life Cycle (SDLC) methodology and tools
• Background and drug screen.

Preferred Qualifications

• Agile / ScrumMaster certifications
• Lean Six Sigma certification
• Experience with people management

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off - Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Early Warning Services is an Equal Opportunity employer. All qualified applicants and employees will receive consideration for employment without regard to race, color, religion, religious creed, ethnicity, ancestry, national origin, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, citizenship, ancestry, disability, veteran status, genetic information or any other characteristic protected by law.