Technical Project Manager

Company: The mission of Well (https://www.well.co/) is to transform healthcare through our unique impact on our members' health and happiness. We do this through our differentiated consumer experience and world-class data and analytics engine that drive engagement and behavior change. Our product — a consumer health engagement platform — integrates concierge services, behavioral health, telemedicine, care management and wellness services to drive sustained engagement, lower costs and improve the health of members. In addition to our product, we know our team makes us unique. We’re a highly diverse and engaged organization whose employees are passionate about the mission of the company and whose management is passionate about the employees.  We promote an employee- and member-centric culture with generous benefits, which you can learn more about here: https://www.well.co/careers.

Position Title: Technical Project Manager

Reporting to: Director, Engineering Delivery & Project Management

Location: Minneapolis, MN; Chapel Hill, NC; or Newton, MA

Compensation: $120,000-$130,000, depending on qualifications

Position Summary:  

Well is seeking a Technical Project Manager to work alongside engineering teams with the unified goal of delivering solutions required by both the business and technology leadership. 

This individual will ensure requirements are well defined and complete in preparation for development work by the engineering team(s); maintain a close relationship with Product Managers, Tech leads & Engineers to intimately understand the scope of work required and the path in which to achieve defined objectives; serve as a point of contact for engineering teams to ensure focus on development is protected; and interpret and document business rules and requirements for technical delivery. 

This role will have direct exposure to new technologies as well as intelligent and experienced resources in both IT and the business. They will be responsible for managing cross functional resources across changing teams in a compressed timeline, showcasing progress rapidly.

Key Responsibilities:

• Build strong working relationships with Product Managers,  Technology teams, and others; negotiating, influencing and collaborating effectively
• Document and expand on basic user stories, understand inferred/implied requirements, raise concerns to both IT and the business, reduce ping-ponging questions between IT and the business by developing a solid understanding of both areas 
• Gather and deliver customer requirements, report operational status, engage team resources
• Organize and facilitate UAT
• Organize, plan and drive the required work effectively and efficiently
• Map out work and coordinate with dispersed project team members to achieve goals
• Maintain a consistent and accurate view of the projects in flight and on deck
• Drive the required work through in a quick and efficient manner. Be informed and prepared to communicate status at all phases of the projects. 
• Interact effectively with internal and external stakeholders at all levels 
• Understand when there are blockers or when a team isn't producing at full potential, help team reach maximum velocity; raise red flags related to resources/technology limitations
• Identify and share knowledge, solutions and process improvements; implement such processes rapidly 
• Translate business requirements to engineers 
• QA Engineering work when necessary to push functionality forward
• Develop into a system and platform SME
• Work well under pressure of meeting ongoing and daily deadlines and escalations
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Take personal responsibility for keeping all Well systems and data, including sensitive member data, secure and safe, according to Well data and security policies and HIPAA guidelines

Qualifications:

• 5-10 years of overall IT Project Management experience including software development processes
• Proven analytical ability and sound decision making skills
• Proven history of delivering projects on time
• Understanding of agile methodologies/frameworks, organizational applications, technology integration, security concepts, smart technologies, virtual and cloud concepts, and data continuity
• Experience working with teams utilizing modern infrastructure, cloud, and information security systems and techniques
• Initiate and produce value with limited direction
• Understand core systems, applications and technical platforms
• Excellent organizational and time management skills; ability to multitask and prioritize
• Healthcare experience (preferred)

Additional Job Information

Well is on a mission to redefine the healthcare experience. This is an opportunity to re-shape healthcare for America. We are developing solutions to improve the quality and affordability of healthcare.  We welcome team members who are passionate about that mission. 

We embrace diversity and are committed to building an inclusive team. All qualified applicants will be eagerly considered for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.