Technical Project Manager

Why We Need You-The Mission

Biscom is an enterprise software company located in Westford, MA, providing a secure file transfer platform for its clients. Biscom focuses on transforming the way companies share information by providing a fast, reliable, and secure document delivery solution. In 1986, Biscom introduced the world's first network-based computer fax server. Today, the company has evolved from its humble beginnings into a leading secure communication and messaging platform that powers the most complex requirements in industries, including healthcare and financial services, where security and speed matters most. As part of a recent investment by ParkerGale Capital at the tail end of 2021, the company is preparing to undergo a period of transformation and growth.

This position will report to the Head of Engineering in the Westford, MA location

What You'll Accomplish-Your Performance Objectives

Objective #1: In your first 30 days:

• Build relationships with team members across Engineering, Product, Support, and Operations.
• Gain initial understanding of existing Jira, Scrum, and Software Development processes.
• Participate in Scrum ceremonies and help maintain Jira board with team assistance.
• Run your first daily standup. Assist team members with any obstacles or challenges they may encounter.

Objective #2: In your first 3 months:

• Contribute to improving Jira configuration and reporting capabilities.
• Participate in backlog grooming and planning.
• Gain a deeper understanding of technology, architecture, and product design.
• Establish ownership and responsibility for a Scrum team, facilitating all ceremonies.

Objective #3: In your first 6 months:

• Able to track project processes, deliverables, and metrics. Prepare and present status reports to cross-functional leadership.
• Cultivate robust and sustainable working relationships between business and technology teams to foster a cross-functional team environment.
• Coach team members to properly define and estimate Stories for higher levels of agile maturity while assisting the Product Owner to continually keep a sufficient set of stories defined and estimated.
• Become a key contributor in long-term product roadmap planning.
• Continue driving change in our organization to adopt best practice Agile methodologies.

Requirements

Who We're Looking For - The Personal Competencies That Matter

Collaborative: You have empathy for your colleagues and customers. You demonstrate cross-functional collaboration within the engineering team and seek out opportunities to build relationships with others throughout the company. You understand we are all on the same team working towards the same goals. You enjoy sharing your knowledge with colleagues and can communicate complex technical concepts effectively.

Influencing and Relationship Building: You know you can't do it yourself. You have the communication skills and emotional intelligence to quickly establish credibility with and gain the trust and respect of everyone in the organization. You must be able to balance asking the right questions with ensuring the deliverables of peers are not impacted.

Flexibility: You understand that priorities and requirements will evolve, and you may have to be flexible in your approach and in your expectations.

Communication: Speaks and writes clearly and articulately with executive presence. Maintains this standard in all forms of written communication, including email.

Technical Skills:

• Project Management experience working within an Agile framework.
• Applicable certifications preferred but not required (Scrum, PMsI-ACP, PMP, etc.).
• Demonstrate a clear understanding of the SDLC.
• Experienced managing a project with Jira or comparable tools.

Accountable: A hands-on attitude and a willingness to get things done.

How We Behave-Our Core Values

Biscom is a team sport: Work ethic, cooperation and collaboration drive our success over individual contributions, siloed thinking, heroics, or title.

Courage with kindness: We do the right thing even when it's not easy, we are missing data, convenience or consensus. We hold each other accountable daily. We have difficult conversations timely and out in the open. While debating approaches, we will disagree without being disagreeable, committed to the team decision. While acting courageously, we will treat everyone with kindness and respect.

We don't play business, we do business together: With customer success as our north star, we rally around pragmatism, incremental continuous delivery, accuracy and ingenuity to create scalable, and cost-effective solutions. Dogma, academic theory, buzzwords or precision will not distract us from running and scaling Biscom because of our collective wisdom, judgment and sense of humor will prevail.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home