Technical Project Manager

Description
Come join a winning team! Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.
While we're diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we're making a positive impact and a commitment to having fun.
We are seeking a Technical Project Manager to join our team.
Job Summary
The Technical Project Manager will make major contributions to the Professional Services organization at Imprivata. In this role, you will define, scope, and manage a portfolio of projects, ensuring new and existing customer technical and business objectives are achieved. You will primarily manage customer projects for small to mid-market customers. In this role you will closely work with customers and internal stakeholders including Sales, Account Management, Technical Services Development, Infrastructure, and Managed Services to ensure products and services sold are implemented as smoothly and pleasantly as possible.

Duties and Responsibilities

• Create and maintain comprehensive project plan documentation along with up-to-date Customer Relationship Management (CRM) status to provides transparency for all stakeholders
• Facilitate implementation kick-offs and on-going meetings with key project stakeholders
• Manage scope changes gaining agreement for revisions from project stakeholders
• Manage assigned portfolio of majority small to mid-market customer projects using pre-created project templates
• Guide customers through creating data extracts following samples or a best practice guide and create a Data Definition Guide to map customer data to fields in the FairWarning product database.
• Create user log on accounts and data directories for new customers and applications.
• Communicate effectively with all project stakeholders via delivery of meeting agendas and recaps highlighting deliverable actions
• Assign actionable project tasks (configuration, quality assurance etc.) to appropriate internal team resources
• Measure project performance to deliver products and services faster using appropriate Key Performance Indicators (KPIs), Metrics, and tools/techniques
• Maintain basic understanding and knowledge of Imprivata contracts
• Satisfactorily achieve all department KPIs
• Facilitate end-user trainings during customer onboardings to increase product adoption

Required Qualifications

• Bachelor's degree in technical or business discipline
• 2 + years of experience working in a software or technology company
• Ability to execute simple SQL queries and understanding of Linux-directory structures
• Working knowledge of project management processes and ability to utilize templates for execution of projects
• Intermediate analytical, problem-solving, organization and multitasking skills
• Customer service skills including active listening, composure, and empathy
• Clear and concise communication skills, both written and verbal
• Ability to adapt to changing priorities
• Basic knowledge of Networking/Infrastructure
• Working knowledge of electronic health records (EHR) system and Hospital Workflows preferred
• Basic experience with extract, transfer, load (ETL) processes and common data source formats
• Intermediate understanding of CRM & Project Management tools such as Salesforce

At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please keep in mind that all Imprivata open positions are posted on our careers page , which is the only way to apply for prospective employment at our company. We only contact candidates regarding their applications via @imprivata.com email addresses. For more information on how to remain vigilant about your personal security and privacy, you may refer to the FTC resources on Scams here and resources on Identity Theft and Online Security here .
For more information about online scams, you may access the FBI Internet Crime resource page here . If you would like to report a scam, you may file an IC3 complaint with the FBI here.
The Company is requiring all of its new employees who regularly work at a Company office, attend Company-related events/meetings, or travel on behalf of Imprivata to be vaccinated against COVID-19. However, when an employee cannot be vaccinated because of a disability or a sincerely held religious belief, practice or observance, the Company will consider whether a reasonable accommodation is required by applicable law. If you believe that you cannot be vaccinated because of a disability or a sincerely held religious belief, practice or observance, you may request an accommodation by contacting us. Otherwise, you will need to provide proof of your COVID-19 vaccination prior to commencing employment.
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