Technical Project Manager

WHO WE ARE:

Resy is the American Express global dining platform. Our mission is to power the world's best restaurants, using technology to imagine the future of hospitality. We serve 16,000 restaurants globally.

Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table.

We're hiring, too. Interested in joining our team of restaurant-obsessed explorers? Right this way.

At Resy, American Express Global Dining Network, we are tackling the toughest challenges in an industry that everyone loves, hospitality, at a global scale. We hold ourselves to the highest standard in delivering elegant technology fueling exceptional experiences for both our restaurant operators and diner alike. We are seeking a Technical Project Manager with a strong technology background to join our Engineering team at Resy, American Express Global Dining Network. You will be responsible for Scrum Master and Technical Management responsibilities. This position is being filled to support high priority initiatives and hence provides opportunity for great experience and exposure to leadership. It requires an Agile savvy, impactful communicator who is confident with exceptional technical management skills and has a go getter attitude. This position will report to the Head of Project Management.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Technical Project Manager

Responsibilities include but not limited to:

• Technical Scrum Master for multiple teams to deliver solutions in support of key product and engineering initiatives.

• Provide cross-functional coordination with Engineering and Product Management and inter/intra team communications to deliver outstanding program outcomes.
• Work closely with software engineers, product managers and other engineering teams to get high-quality products and features through the SDLC (build, test and release on time).
• Manage project schedules, identify possible issues and clearly communicate them to project stakeholders.
• Data driven / logical in implementing. Excited by going deeper vs broader. Not shying away from contributes technical discussions.
• Maintaining release and dependency plans across Engineering teams and external partners

• Actively identifying, managing and raising risks, issues, and changes tied to product development initiatives.
• Conducting Planning sessions and Scrum ceremonies, with a focus on continuously learning from the past
• Finding opportunities to embrace innovative technologies and processes
• 7+ years of IT experience with 2+ years of agile experience scrum master managing scrum team for medium to large software development projects
• Comes from a technical delivery background with a good understanding of software engineering and technologies.

• Organized, diligent, proactive and passionate about delivery
• Excellent in Agile, Scrum development teams delivering fast paced environment.
• Experience understanding technology solutions at an enterprise-level
• Excellent oral and written communication skills and an ability to effectively communicate and negotiate with third parties, development and product managers
• Experience in clarifying objectives, dealing with ambiguity, advocating for simplification, influencing teams and being able to build your own path to navigate to solutions

Must Have Qualifications:

• Certified Scrum Master (CSM) Certification.
• Agile experience as a Scrum Master managing multiple Scrum Teams for software development projects.

• Experience working cross functionally with Engineering, Product Management, and other functions involved in Project Delivery.
• Excellent verbal and written communication and presentation skills, with the ability to interact with leadership, technical and non-technical groups.
• Excellent analytical, problem-solving, consultation and organizational skills.

Nice to Have Qualifications

• Expertise in JIRA.
• PMP (Project Management Professional) Certification
• Knowledge of Restaurant Industry is plus.
• Passionate about building technical solutions

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Non-considerations for sponsorship:

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Considerations for sponsorship:

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws,

American Express may provide visa sponsorship for certain positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries • Bonus incentives • 6% Company Match on retirement savings plan • Free financial coaching and financial well-being support • Comprehensive medical, dental, vision, life insurance, and disability benefits • Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or

surrogacy • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Salary Range: $110,000 to $190,000 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.