Technical Project Manager

About RapDev:

We specialize in modern integrations and services for Datadog. Our experienced team of SREs and DevOps engineers powerfully brings together these two ecosystems to drive better observability, availability, and deployment velocity across your organization.

About the Job:

We are looking for a technical program manager to be responsible for organizing programs and activities for a large financial services customer. You will be tasked with developing programs to support the organization's strategic direction, as well as creating and managing strategic, enterprise focused projects.

In order to be successful in this role, you will need to have prior experience in program management, project management, and services consulting.

Requirements

• Bachelor's degree or master's degree in a business or technology discipline or related field
• Experience managing ServiceNow projects or familiarity with the ServiceNow platform
• Experience with software development lifecycle from conception to delivery
• Proven experience in technical program management, or similar technical leadership role
• Proven stakeholder management skills
• Proven experience managing a team
• Understanding of project management and delivery methodologies
• Strong customer focus

Responsibilities

• Organizing technology programs, projects and activities in accordance with the mission and goals of the organization
• Developing new programs to support the strategic direction of the organization
• Creating and managing long-term goals based on expanding customer requirements
• Working with leadership to develop a vision, manage a roadmap and operating plan for the program
• Developing an evaluation method to assess program strengths and identify areas for improvement
• Writing project proposals to guarantee uninterrupted delivery of services
• Managing a team with a diverse array of talents and responsibilities
• Ensuring goals are met in areas including customer satisfaction, quality, and team member performance as well as customer training
• Implementing and managing changes and interventions to ensure project goals are achieved
• Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services
• Producing accurate and timely reporting of program status throughout its life cycle
• Analyzing program risks and issues
• Working on strategy with the sales team

Benefits

• 100% Employee Healthcare Coverage (Medical, Dental & Vision)
• Retirement Plan (5% 401k Match, IRA)
• Unlimited Paid Time Off (4-week minimum) (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Hybrid Work Opportunities
• Fitness & Commuter Subsidies available
• Equity (without a vesting period)
• Relocation Assistance
• SL & LT Disability
• Visa Sponsorship