Technical Project Manager

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What You Will Do

• Enables the client to implement the components of the Bazaarvoice core platform and ensures the client's implementation includes all necessary features to see the overall value.
• Ensures work is well defined, changes to requirements are managed, issues arising are tracked and dealt with in a timely fashion, and customer satisfaction is attended to throughout the engagement.
• Understands how to prioritize work proactively. Anticipates consequences of actions, potential problems, and opportunities for improvement.
• Keeps clients aware of contractual obligations around remaining hours, remaining days, and project status against contractual due date.
• Regularly communicates with clients on project and task status, risks, and issues.
• Manage multiple client technical relationships simultaneously.
• Be the point of contact for escalated issues

Who You Are

• Able to manage multiple projects with high-quality results.
• Adapt to evolving technology and business environments.
• Foster high client satisfaction while driving the client towards completing their tasks to maximize their value.
• Take a consultative approach to understand client objectives and work with clients to guide them towards an implementation that meets established objectives.
• Have a high sense of urgency with an understanding of delivering the highest amount of value in the least amount of time.
• Experience with technical troubleshooting using industry-accepted best practices and tools.
• Experience in client-facing roles (preferably in application/software support).
• The ability to manage multiple ongoing projects at a time while maintaining high-quality results.
• The ability to adapt to a rapidly evolving technology and business environment.
• Working in an agile environment with an understanding of operating lean.
• A positive, self-starter attitude and the desire to exceed client expectations at every opportunity 
• Experience with a project management methodology
• Ability to work under pressure and deliver.
• Excellent written and verbal communication skills.
• Knowledge of or experience with Web 2.0 technologies (HTML, CSS, JavaScript, SQL, XML)
• Experience in client-facing roles (preferably in software support).